Brandy Avenue
Atlanta,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Levy Restaurants
10.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Community Leader
Maple Street Biscuit Company
01.2022 - 10.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Operations/Catering Services Manager
HUNGRY, Inc
06.2019 - 01.2022
- Pitched and vetted 40 local Chefs who curated menus and supported the Hungry platform
- Communicated with the sales team to ensure that exceptional culinary talent was onboarded
- Support operations with perfectly executed logistics and trained over 30 award winning staff members
Assistant Store Manager
Cole Haan
09.2018 - 06.2019
- Support for the Store Manager in all areas of running the business
- Encourage a winning environment for customers and employees
- Foster great leadership and sales exceeding drive for all staff.
Store Manager
Arden’s Garden
10.2017 - 07.2018
- Fostered best-practices, producing winning moral for Customers and Employees
- Accurately answer Customer inquiries related to Health and Wellness
- Create an inviting store atmosphere & provide inventory accuracy
- Drive all staff to exceed expectations
Store Manager
Urban Outfitters
10.2015 - 06.2017
- Exceeded Sales goals by 75K + , Slashed Payroll by 20%+
- Fostered customer service that yielded a 98% Customer Service satisfaction.
Education
B.F.A - Writing for Television and Film
The University of the Arts
Philadelphia, PA05.2015
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Complaint resolution
- Organization and prioritization
Awards
- Frederick Cornell Writer of the Year Award (2015)
- Manager of the Month (UO): Best Key Performance Indicators
Timeline
Restaurant Manager
Levy Restaurants
10.2023 - Current
Community Leader
Maple Street Biscuit Company
01.2022 - 10.2023
Operations/Catering Services Manager
HUNGRY, Inc
06.2019 - 01.2022
Assistant Store Manager
Cole Haan
09.2018 - 06.2019
Store Manager
Arden’s Garden
10.2017 - 07.2018
Store Manager
Urban Outfitters
10.2015 - 06.2017
B.F.A - Writing for Television and Film
The University of the Arts
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