Brandy Baca
Denver
Summary
Motivated Medical Administrative Assistant with a robust background in supporting patient medical needs, including insurance verification, appointment scheduling, and document organization. Recognized for a forward-thinking approach and resourcefulness, complemented by strong interpersonal skills and meticulous attention to detail. Possesses advanced expertise in healthcare billing and scheduling software, enhancing operational efficiency. Proven ability to develop comprehensive client recovery plans and effectively communicate to navigate complex challenges, consistently fostering positive client outcomes through collaborative and adaptable strategies.
Overview
14
14
years of professional experience
Work History
Payment Recovery Specialist
Panorama Orthopedics & Spine Center
02.2024 - Current
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Assisted in the development of new policies and procedures to streamline the recovery process and minimize losses.
Patient Care Technician
Health Images
11.2023 - 11.2024
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted with patient admissions, discharges and transfers.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Collected specimens from patients for laboratory testing purposes.
- Prepared patient chart for admission and compiled appropriate paperwork.
- Ensured that all medical equipment was properly maintained and sterilized.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Completed day-to-day duties accurately and efficiently.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
PSR
Centura Health
07.2016 - 01.2024
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Sorted and distributed incoming mail daily.
- Registered patients by verifying records to update computer system and patient charts.
- Explained policies, procedures and services to patients.
- Ensured all necessary paperwork was completed prior to patient visits.
- Verified insurance information, collected payments, and scheduled appointments.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned documents into electronic health record system as needed.
- Answered incoming calls in a professional manner.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Maintained a clean and organized reception area.
- Obtained informed consent and payment documentation from patients and filed in system.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Assisted with customer requests and answered questions to improve satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Medical Administrative Assistant
MedExpress Urgent Care
05.2011 - 07.2016
- Greeted patients, verified insurance coverage and collected copayments.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled appointments for patients via phone and in person.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Documented and responded to incoming correspondences to address questions.
- Ordered and maintained supply inventory for medical office.
- Provided administrative support to clinical staff as needed.
- Directed patient flow during practice hours, minimizing wait times.
- Conducted patient intake interviews to collect medical information and insurance details.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Confirmed patient information, collected copays and verified insurance.
- Scanned documents into EHR systems according to established protocols.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Entered patient demographic information into the Electronic Health Records system.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
Medical Administrative Assistant - Medical Information
Everest
05-2010
Skills
- Sterilization Techniques
- Specimen Collection
- Patient care coordination
- Supply management
- Appointment Confirmation
- Front desk coordination
- Office Administration
- Insurance Verification
- Appointment Scheduling
- Typing 64 WPM
- Customer Service
- HIPAA Compliance
- Sterilization Procedures
- Patient Intake
- Payment Collection
- Multi-Line Phone Systems
- Patient Flow Management
- Referral Coordination
- Prioritizing Patients
- Inventory Management
- Document Management
- 10-Key Proficiency
- Computer Skills
- Phone and Email Etiquette
- Medical Records Maintenance
- EMR Software
- Patient Referrals
- Emergency Procedures
- Follow-Up Skills
- Knowledge of Medical Terminology
- Team Leadership
- Debt negotiation
- Client relationship building
- Collection techniques
- Payment processing
- Specimen testing
- Time management
Timeline
Payment Recovery Specialist
Panorama Orthopedics & Spine Center
02.2024 - Current
Patient Care Technician
Health Images
11.2023 - 11.2024
PSR
Centura Health
07.2016 - 01.2024
Medical Administrative Assistant
MedExpress Urgent Care
05.2011 - 07.2016
Medical Administrative Assistant - Medical Information
Everest
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