Brandy Baker
Campbellsville, KY,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Small Business Owner
Paparazzi Accessories
01.2015 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Trained and guided team members to maintain high productivity and performance metrics.
General Manager
IHG Hotels & Resorts
08.2014 - 03.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Server
The Bistro
05.2010 - 08.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Associate of Applied Science - Marketing
WKU
Bowling Green, KY05.1999
High School Diploma -
Taylor County High School
Campbellsville, KY05.1991
Skills
- New Business Launch
- Staffing
- Employee Development
- Cost Control and Analysis
- Business Management and Development
- Vendor Relations
- Project Management
- Small Business Operations
- Sales Techniques
- Team Leadership
- Customer Service Management
- Inventory Tracking and Management
- Relationship Building
Accomplishments
Elite Team Leader
Diamond Sales Leader
Events Planner
Timeline
Small Business Owner
Paparazzi Accessories
01.2015 - Current
General Manager
IHG Hotels & Resorts
08.2014 - 03.2017
Server
The Bistro
05.2010 - 08.2012
Associate of Applied Science - Marketing
WKU
High School Diploma -
Taylor County High School
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