Brandy Baker

Store Vendor

Aurora’s Sweet and Sassy Creations

07.2024 - Current

Managed relationships with store vendors, ensuring timely deliveries and quality control
Negotiated and executed vendor contracts, demonstrating strong decision-making skills
Sourced new products and suppliers, showcasing attention to detail and organizational skills

Sandwich Artist

Subway

01.2018 - 07.2018

Telemarketer

RDI Marketing

03.2003 - 06.2007

Managed a high volume of calls daily while maintaining professionalism and efficiency.
Answered calls, took messages, and transferred calls to correct individuals.
Completed daily cold calling and outreach to build sales pipeline.
Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Completed daily and weekly sales reporting using assigned tools.
Informed current and prospective customers of promotions and new or upgraded products.
Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Answered questions about company offerings with knowledgeable responses about products and services.
Qualified leads and set up customer appointments for outside sales team.
Asked pertinent questions to understand customer requirements.
Followed up with customers to solicit further sales.
Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
Built relationships with customers using strong persuasion and active listening skills.
Called prospective customers in designated market area to qualify leads.
Increased customer satisfaction by addressing inquiries and resolving issues promptly.
Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
Recorded contact information of customers and potential customers in internal database.
Developed customized scripts for specific client needs, resulting in higher conversion rates.
Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Recorded and updated customer information in online systems.
Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
Collaborated with other team members to achieve monthly sales targets consistently.
Increased sales conversion rates by effectively communicating product benefits and special offers.
Reduced customer churn by addressing concerns and offering solutions tailored to individual needs during calls.
Increased repeat business by effectively cross-selling related products during customer interactions.
Developed comprehensive understanding of product features to accurately address customer queries.
Adapted communication style to match customer preferences, increasing rapport and trust.
Utilized customer feedback to improve call strategies, resulting in more tailored communication approach.
Maintained high levels of customer satisfaction with detailed follow-ups to ensure service expectations were met.
Overcame objections using friendly, persuasive strategies.
Asked relevant questions to assist customers with selecting needed or requested products and services.
Educated customers on product and service benefits, explaining features and answering questions.
Implemented upselling techniques to increase revenue and move product.
Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Negotiated pricing and payment terms with customers when possible to close deals.

Waitress

Chili's

04.2001 - 08.2003

Provided excellent customer service in a fast-paced restaurant environment
Accurately recorded food and beverage orders and served them in a timely manner
Resolved customer complaints, ensuring customer satisfaction and repeat business

Summary

Overview

Work History

Store Vendor

Sandwich Artist

Telemarketer

Waitress

Education

No Degree - Criminal Justice

High School, High School diploma - undefined

Skills

Timeline

Store Vendor

Sandwich Artist

Telemarketer

Waitress

High School, High School diploma - undefined

No Degree - Criminal Justice

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