Brandy Baumgartner
Charlotte,NC
Summary
Driven professional with a track record of enhancing tenant relations and lease renewals at Nanda and Company. Excelled in multitasking and time management, adeptly coordinating move-ins and outs, and streamlining maintenance requests. Skilled in property tours and inspections, and strong communication, ensuring swift resolution of tenant issues and improved operational efficiency.
Overview
27
27
years of professional experience
Work History
Assistant Property Manager
Nanda and Company
11.2021 - Current
- Showed apartments to potential tenants and answered questions regarding community.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Created new company procedure to promptly address maintenance requests and resolve issues 3 days quicker than previous timeframe .
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
Administrative Assistant
Nanda and Company/University Place Office Suites
11.2021 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Travel Agent
AAA Of Western NY
04.2012 - 01.2014
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Assistant to the President
International Filler Corporation
09.1997 - 04.2002
- Increased productivity by implementing new technologies and software tools that streamlined workflow within the President''s office.
- Improved workflow by maintaining an organized filing system for documents, reports, and records related to the President''s duties.
- Supported decision-making processes by conducting thorough research and providing important data to the President.
- Collaborated with other assistants on campus-wide projects to ensure seamless integration of shared goals across departments.
- Maintained confidentiality with sensitive information, ensuring secure storage and discretion at all times.
- Ensured smooth transitions between appointments and events by preparing detailed itineraries and briefing materials for the president.
Education
Bachelor of Science - Human Services
SUNY Buffalo State
Buffalo, NYEsthetician - Esthetics
Muse Cosmetic Institute
Charlotte, NC 04.2023
Skills
- Property tours and inspections
- Tenant relations
- Strong Communication Skills
- Policy Enforcement
- Property Inspection
- Tenant issue resolution
- Multitasking Abilities
- Time Management
Timeline
Assistant Property Manager
Nanda and Company
11.2021 - Current
Administrative Assistant
Nanda and Company/University Place Office Suites
11.2021 - Current
Travel Agent
AAA Of Western NY
04.2012 - 01.2014
Assistant to the President
International Filler Corporation
09.1997 - 04.2002
Bachelor of Science - Human Services
SUNY Buffalo State
Esthetician - Esthetics
Muse Cosmetic Institute
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