Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Beasley

Ewa Beach,HI

Summary

Proven to enhance customer satisfaction and streamline payment processes, I leveraged my expertise in POS system operations and exceptional customer service at Kmart, Sears Holding. My dedication to accuracy and efficiency in cash handling and management significantly contributed to positive customer feedback and operational excellence, showcasing my reliability and strong work ethic.

Overview

13
13
years of professional experience

Work History

Cashier

Kmart, Sears Holding
04.2006 - 09.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.

Receptionist Clerk

Pililaau Army Recreational Center
02.2003 - 06.2005
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Maintained a welcoming environment for visitors with a clean, organized reception area.
  • Ensured effective communication within the organization through timely distribution of messages and faxes.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Facilitated smooth office operations with diligent mail sorting and distribution efforts.
  • Consistently met deadlines for report submissions, contributing to overall team efficiency and productivity levels.
  • Supported administrative staff with accurate data entry, filing, and document management tasks.
  • Reduced wait times for callers through prompt answering of multiline phones and efficient call transfers to appropriate departments.
  • Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Boosted company image by providing friendly, professional service to all clients and customers.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed inventory levels for office supplies, placing orders when necessary to avoid shortages or delays.
  • Responded to inquiries from callers seeking information.
  • Collaborated with colleagues on special projects to support company goals and objectives.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Handled cash transactions and maintained sales and payments records accurately.

Cashier

McDonald’s
06.1996 - 05.1998
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

Highschool Diploma -

Waianae High School
Waianae, HI

Diploma - Tourism And Travel Marketing

Travel University International
Honolulu, HI

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Conflict Resolution
  • Complex Problem-Solving
  • POS system operations
  • POS Systems
  • Guest inquiries
  • Decision Making Aptitude
  • Daily Reporting
  • Reports and documents
  • Records Maintenance
  • Proficient in Software
  • Problem-Solving
  • Honest and Dependable
  • Reliable and Responsible
  • Microsoft Office

Timeline

Cashier

Kmart, Sears Holding
04.2006 - 09.2009

Receptionist Clerk

Pililaau Army Recreational Center
02.2003 - 06.2005

Cashier

McDonald’s
06.1996 - 05.1998

Highschool Diploma -

Waianae High School

Diploma - Tourism And Travel Marketing

Travel University International

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Brandy Beasley