Brandy Berry
Troy,OH
Summary
Hardworking employee with excellent customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Increased customer satisfaction by 25% by implementing a new customer service process with one of cardinal health's largest customer, CVS. Years of loyalty-built customers trust, dependability and proven personal character assets to internal and external stakeholders across the healthcare industry.
Overview
16
16
years of professional experience
Work History
Customer Onboarding Specialist
Cardinal Health
Columbus, OH
11.2007 - 01.2024
- Pharmaceutical customer onboarding for Cardinals high volume customer CVS core U.S
- Drug distribution revenue
- Pharmaceuticals sales support for all 50 states
- Nuclear affordable pricing support for cancer patients
- Nuclear payable and receivable payments with cost saving strategies
- Nuclear and pharmaceuticals customer service troubleshooting
- Project completion of 9 procedure manuals or system update
- Developed a self-served vendor portal with contract eligibility savings of 100% to the pharmaceutical cost savings portfolio.
Patient Direct Support
Divine Residential Living
Marysville, OH
01.2018 - 06.2020
- Past cardiopulmonary resuscitation and patient prescription administer certification
- Provided disability patient with personal care within a safe environment
- Monitored patient vitals, provided healthy meal planning and assisted in daily exercise routines
- Scheduled career planning and faith-based activities.
Education
High School Diploma -
Marysville High School
06.1992
Skills
- Sales support administrative tasks to improve productivity
- Microsoft Office 11 applications word, excel, powerpoint, and outlook
- Performed projects with minimal deadline notice with leaderships trust
- Pharmaceutical and nuclear industry knowledge
- General project management
- Licensing and compliance guidelines
- Builds strong relationship customer satisfaction
- Recruiting and facilitating training
- Accounts payable and receivable reconciliations (10 years)
- Multitasking and organizational skills
- Systems application and products systems enhancements training
- Performs excellent work behaviors determined, accountable, adaptable, enthusiasm, genuine, and trusted
- 98% first time customer pricing accuracy (10 years)
- Process improvement enhancements to meet supplier needs
- Onboarded Cardinals largest pharmaceutical customer 5 DEA's or more (10 years)
- Resolving potential problems before impacting customer (10 years)
- Forecasting cost savings (10 years)
- Time management (10 years)
- Internal and external report audits to meet customers' expectations (10 years
Timeline
Patient Direct Support
Divine Residential Living
01.2018 - 06.2020
Customer Onboarding Specialist
Cardinal Health
11.2007 - 01.2024
High School Diploma -
Marysville High School
Similar Profiles
WAYNE G. DOVERWAYNE G. DOVER
Lead Tech/Process Engineer at Cardinal HealthLead Tech/Process Engineer at Cardinal Health
Brian BiberdorfBrian Biberdorf
Territory Sales Consultant - OR Specialist at Cardinal HealthTerritory Sales Consultant - OR Specialist at Cardinal Health
Paul Lenard De Los SantosPaul Lenard De Los Santos
Sr. Specialist, Sales Support Administration at Cardinal HealthSr. Specialist, Sales Support Administration at Cardinal Health
Unique BrooksUnique Brooks
Remote Dispatcher at Cardinal HealthRemote Dispatcher at Cardinal Health
Brittany HicksBrittany Hicks
Patient Care Technician at Wilson HealthPatient Care Technician at Wilson Health