Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Brandy Boyd

Branch Manager
Inwood,WV

Summary

Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 5 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.

Overview

15
15
years of professional experience

Work History

Branch Manager

City National Bank
Inwood, WV
11.2019 - 12.2024
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Participated in community events to promote brand awareness.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Grew business banking relationships through proactive outreach.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Managed staff scheduling, hiring and training processes.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Personal Banker

First United Bank & Trust
Inwood, WV
01.2014 - 11.2019
  • Advised customers on various financial products available from the bank.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Prepared bank deposits, general ledger postings and statements.
  • Created strategic financial solutions to suit individualized client needs.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Recognized opportunities for cross-selling additional banking products or services.
  • Conducted account openings and closings for clients.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Consumer Loan Underwriter

Navy Federal Credit Union
Winchester, VA
02.2010 - 01.2014
  • Informed investment decisions by analyzing financial information to forecast business, industry or economic conditions.
  • Approved or denied loan applications based on established criteria while maintaining compliance standards set forth by governing agencies.
  • Assessed risk factors associated with loans including applicant's debt-to-income ratio and capacity to repay the loan.
  • Built and strengthened client relationships to form long-lasting, profitable bonds.
  • Attended training sessions and seminars related to consumer lending laws and regulations in order to maintain knowledge base necessary for job performance requirements .
  • Provided guidance to internal staff on complex underwriting questions or issues related to consumer loans.

Education

BBA - Business Administration And Management

East Carolina University
Greenville, NC

Skills

  • Excels in Team Leadership
  • Employee Development
  • Operational Reports
  • Reporting Familiarity
  • Performance Reviews
  • Coaching and Mentoring
  • Work Prioritization
  • Sales Development
  • Relationship Building and Management
  • Customer Service
  • Sales Professional

Accomplishments

  • I have exceeded my annual goals for last 3 years with over 2 million in loan production each year.

References

References available upon request.

Timeline

Branch Manager

City National Bank
11.2019 - 12.2024

Personal Banker

First United Bank & Trust
01.2014 - 11.2019

Consumer Loan Underwriter

Navy Federal Credit Union
02.2010 - 01.2014

BBA - Business Administration And Management

East Carolina University

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Brandy BoydBranch Manager