Brandy BrandyWine Rankins

Versatile and results-driven professional with over 12 years of experience in client relationship management, creative development, and strategic problem-solving. Adept at driving customer satisfaction, retention, and growth through data-driven insights, cross-functional collaboration, and scalable engagement programs. Proven ability to thrive in dynamic, fast-paced environments, delivering measurable outcomes while championing customer success. Passionate about helping mid-market customers realize the full value of innovative solutions. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• Grew Braelyn Rankins Corp into a thriving creative agency, managing high-profile projects and delivering exceptional client outcomes.
• Created scalable customer engagement processes, enabling a 30% increase in client retention and satisfaction.
• Successfully mentored and launched 20+ creatives into professional careers, leveraging strategic relationship-building and program development.
• Produced engaging content for brands like Cgetc and Maree`, driving increased customer engagement and brand loyalty.

Willing to work US Eastern Time hours to accommodate customers in the US and Europe.

• Customer Lifecycle Management: Extensive experience managing onboarding, engagement, and retention for diverse mid-market clients.
• Data-Driven Insights: Proven ability to analyze client data, identify trends, and implement solutions to improve customer outcomes.
• Scalable Engagement: Skilled in designing and executing programs that balance high-touch and tech-enabled solutions for large client portfolios.
• Cross-Functional Collaboration: Expertise in working with Sales, Product, and Engineering teams to resolve client issues and enhance satisfaction.
• Results-Oriented: Focused on delivering measurable outcomes, including retention growth, customer satisfaction, and expansion opportunities.

Over 12 years of experience creating reports, presentations, and tracking data with 99% accuracy., Managed 75+ daily emails efficiently, automating follow-ups and streamlining responses., Hosted and coordinated virtual client meetings and training sessions, ensuring 95% attendance tracking., Created 200+ posts, driving an average 25% engagement rate increase for personal and client brands., Leveraged creative storytelling and trend analysis to produce a TikTok post that garnered over 948.8K views, showcasing my ability to create content that resonates with audiences and drives viral engagement., Organized and maintained files.