Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
- Manage all aspects of store operations, including visual merchandising, asset protection, expense control, payroll, P&L, and inventory control.
- Oversee a staff of 19+ employees, recruiting, providing feedback, and acting as a role model to ensure client satisfaction.
- Utilize company tools to drive volume and understand business trends.
- Implement visual standards and techniques within company guidelines.
- Communicate clearly and effectively with various audiences, working collaboratively with team members to achieve company goals.
- Supervised sales, operations, and personnel functions to maximize profitability.
- Managed a staff of 10+ employees, recruiting and hiring assistant store managers and sales associates.
- Maintained compliance with company policies and procedures, ensuring high standards in customer service, sales, inventory management, and more.
- Provided training, supervision, and counseling to staff, led store meetings, and managed payroll and vendor relations.
- Identified and managed quality control initiatives, resolving complaints for the CEO.
- Led cross-functional programs and worked with business analysts and managers to achieve divisional goals.
- Identified key trends and issues, implementing changes to improve quality results.
- Championed projects, influenced cross-functional teams, and analyzed high-impact changes to business operations.