Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Brandy Brooks

Brandy Brooks

Mabelvale,AR

Summary

Dynamic and results-driven professional with extensive experience in administrative and other supervisory roles. Proven expertise in office management and employee supervision, enhancing workflow efficiency and team performance. Adept at EMR implementation and conflict resolution, consistently delivering exceptional patient services and fostering a collaborative environment. Assisted in the growth of multiple agencies in an administrative, clerical setting.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Admissions Director

Youth Home, Inc.
02.2023 - Current
  • Hiring, training, and mentoring new employees.
  • Management of 3-4 clerical and administrative personnel.
  • Preparing and reviewing operational reports and schedules to ensure accuracy and efficiency.
  • Improving operations by implementing procedural changes.
  • Complying with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
  • Resolving conflicts between team members professionally.
  • Program advocacy and working closely with families in times of crisis.

QBHP/Waiver Staff

Easterseals of Ark.
09.2019 - Current
  • Delivering personalized part time in home healthcare to those with developmental and intellectual disabilities, assisting with transportation, appointment attendance, family and community events, maintaining annual certifications and trainings as required by the agency.
  • Coordinating care with nursing and clinical staff.
  • Patient medication administration and monitoring, meal preparation, encouraging social engagement and treatment goal progression.
  • Minimized safety hazards, arranging living spaces to meet patient needs.
  • Documenting provided care to Medicaid/Medicare standards and effectively communicating with my team.

Director Of Admissions

Argenta Counseling
05.2022 - 10.2022
  • Tenure cut short due to clinic closures and agency downsizing.
  • Managing a team of administrative staff (5-6 staff) responsible for processing client/patient referrals, assisting with marketing needs, EMR and workflow development, communicating with providers and resources within the community.
  • Evaluated applications, providing input and recommending admission decisions.
  • Represented institution at various events, including college fairs, conferences, and community engagements.
  • Ensured compliance with all federal, state, and institutional regulations regarding patient admissions.

Owner

Brooks Admin. Services
10.2022 - 01.2024
  • Established and grew a company specializing in office administrative services such as scheduling, insurance verifications, billing practices, marketing and credentialing for 5 small, mental health private practices consisting of doctors, APRNs, therapists, interns and QBHPs.
  • Oversaw daily office operations and ensured smooth workflow.
  • Served as liaison between providers and external referral sources and clients.
  • Coordinated office events, meetings, and appointments for staff members.

Director Of Scheduling

Chenal Family Therapy
01.2017 - 10.2022
  • Promoted from “Scheduling Specialist” to DoS within a year
  • Assisted with the massive expansion of CFT from 6 to 30+ outpatient offices across the state
  • Seamlessly managed responsibilities 90% remotely, supervised 4-6 schedulers, provider/clinic collaboration, performance reviews, database development, customer service, client crisis stabilization.
  • Identified potential schedule conflicts and provided solutions for resolution.
  • Implemented process improvements that enhanced overall scheduling efficiency.
  • Updated spreadsheets with trackable metrics and created reports.

Office Manager

The Pointe Outpatient Beh. Health
06.2013 - 01.2017
  • Originally started with The Pointe as a school based MHPP, who worked closely with therapists to provide therapeutic intervention services in an Elementary and Intermediate aged school; managed case load of 20-35 children within the district.
  • Received and directed incoming calls to personnel and voicemail, facilitating office communications.
  • Assisted with human resources duties to facilitate recruiting, interviewing, and onboarding processes.
  • Ensured compliance with local, state, and federal regulations regarding workplace safety.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences for new and current patients.
  • Supervised 15-20 clinical staff that included MDs, therapists and QBHPs.

Education

Bachelor of Arts - Psychology/Sociology

Henderson State University
Arkadelphia, AR
12.2010

Medical Office Administrator Certification - undefined

Practice Management Institute
08.2022

Certified Medical Office Manager - undefined

Management & Strategy Institute
11.2022

Certificate - In Progress: Project Mgmt. Essentials

Management & Strategy Institute

Skills

  • Employee Supervision & Training (5-20 staff)
  • MS Office: Outlook, Word, Excel, PP
  • Google: Gmail, Sheets, Docs
  • Project & Operational Mgmt Experience
  • Health Information Systems & Records Mgmt
  • Insurance Verification & Education
  • Application/Intake Assessments
  • EMR Development
  • Extensive Time Working Remotely
  • Reviewing Clinical Documentation
  • Patient Services & Customer Service
  • Punctual, Detail Oriented, Versatile
  • Medicaid/PASSE & Insurance Knowledge
  • Extensive History in Mental Health & Working with Children
  • HIPAA Compliance Advisory
  • Emergency Readiness
  • Healthcare Administration
  • Clinical Quality Program Standards
  • Case Management & Crisis Intervention
  • Report Development for Revenue & Board Meetings
  • Medical Billing & Claims Processing
  • Referral Reporting & Coordination
  • First Aid/CPR/CPI/Trauma Informed Training
  • Grant & Proposal Review & Writing
  • Policy Review & Development
  • Utilization Management

Certification

  • Corporate Decision Making Training (MC-CDMT)
  • Business Networking Training (MC-BNT)
  • Ability to Learn Training (MC-ALT)
  • Self-Confidence Training (MC-SCT)
  • Adaptability/Flexibility Training (MC-AFT)
  • Attitude & Work Ethic Training (MC-AWET)
  • Time Management Training (MC-TMT)
  • Business Problem Solving Training (MC-BPST)
  • Teamwork Training (MC-TT)
  • Communications Training (MC-CT)
  • Empathy & Emotional Intelligence Training (MC-EEIT)
  • Risk Mgmt Training (MC-RMT)
  • Key Performance Ind. Training (MC-KPIT)
  • Business Financial Literacy Training (MC-BFLT)
  • Business Acumen in Mgmt. Training (MC-BAMT)
  • Employee Motivation Training (MC-EMT)
  • Employee Recognition Training (MC-ERT)
  • Human Resources Training (MC-HRT)
  • Supervisory Skills Training (MC-SST)
  • Marketing Basics Training (MC-MBT)
  • Media Relations Training (MC-MRT)

Timeline

Admissions Director

Youth Home, Inc.
02.2023 - Current

Owner

Brooks Admin. Services
10.2022 - 01.2024

Director Of Admissions

Argenta Counseling
05.2022 - 10.2022

QBHP/Waiver Staff

Easterseals of Ark.
09.2019 - Current

Director Of Scheduling

Chenal Family Therapy
01.2017 - 10.2022

Office Manager

The Pointe Outpatient Beh. Health
06.2013 - 01.2017

Medical Office Administrator Certification - undefined

Practice Management Institute

Certified Medical Office Manager - undefined

Management & Strategy Institute

Bachelor of Arts - Psychology/Sociology

Henderson State University

Certificate - In Progress: Project Mgmt. Essentials

Management & Strategy Institute

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Brandy Brooks