Brandy Brown
Kyle,TX
Summary
A highly organized and efficient administrative professional specializing in multitasking, problem-solving, planning, and general office duties, including but not limited to filing, faxing, scheduling, mail sorting, as well as handling a high volume of incoming and outgoing communication. Seeking to apply my detail-oriented talents and adaptable personality to fulfill the company's needs and provide executive level support.
Overview
11
11
years of professional experience
Work History
Telephone Service Representative
United Heritage Credit Union
07.2017 - Current
- Enhance member satisfaction by conducting thorough evaluations of member concerns and delivering exceptional support in a high volume communication center while maintaining extraordinary levels of accuracy in all tasks performed.
- Ensure customer confidentiality by adhering strictly to company data protection policies when accessing account information or processing transactions over the phone.
- Assist in updating new member accounts, transferring funds and providing excellent customer service to ensure each members banking experience is easy and effortless.
- During non-peak times I often provide assistance to management by taking on additional administrative tasks such as filing, faxing, sorting through mail and miscellaneous office duties.
- Contribute to a positive workplace culture by actively participating in team meetings, trainings, and providing constructive feedback when needed.
Customer Service Representative
AllClear ID
10.2015 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs by reporting recent activity to the customers credit file and resolving customer concerns when fraud was present.
- Restored customers identity if they were a victim of fraud while keeping the customer calm by ensuring that resolving their problem was my top priority.
- During my employment I also gained extensive experience contacting creditors and pulling credit reports to identify and troubleshoot fraud concerns.
Research Technician
Pharmaceutical Product Development LLC
01.2015 - 10.2015
- Enhanced research accuracy by implementing strict quality control measures and maintaining meticulous records.
- Under direct supervision provide technical support services such as phlebotomy, vital signs, ECGs and EKGs to the study conduction teams.
- Maintained a safe and organized laboratory environment, ensuring compliance with safety regulations and best practices.
- Monitored subjects by collecting and organizing data such as urine collections, searches, collecting basic information regarding meals and supplements, and performing follow up analysis regarding any side effects after participants had their blood drawn.
Cashier/Business Center Representative
HEB Grocery Store
04.2013 - 03.2015
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Exceeded productivity goals through consistent attention to detail and maintaining a high level of IPMs (items per minute) scanned to ensure efficiency.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
- Developed rapport with customers, offering personalized service and thanking them for choosing HEB as their place to shop that resulted in fostering customer loyalty.
Education
Austin Community College
Austin, TXHigh School Diploma -
Crockett High School
Austin, TX05.2012
Skills
- Multitasking
- Call Handling
- Conflict Resolution
- Customer Service
- Attention to Detail
- Effective Communication
- Problem Solving
- Time Management
- Adaptability
- Positive Attitude
- Data Entry
- Dependability
Timeline
Telephone Service Representative
United Heritage Credit Union
07.2017 - Current
Customer Service Representative
AllClear ID
10.2015 - 07.2017
Research Technician
Pharmaceutical Product Development LLC
01.2015 - 10.2015
Cashier/Business Center Representative
HEB Grocery Store
04.2013 - 03.2015
Austin Community College
High School Diploma -
Crockett High School
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