Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brandy Brown

Brandy Brown

Angleton,United States

Summary

Experienced banking professional with a proven track record of improving systems and aligning technical solutions with business objectives. Successful in leading projects from start to finish, contributing to organizational growth and success. Over 10 years of leadership experience, consistently delivering results and meeting professional goals.

Overview

12
12
years of professional experience

Work History

Branch Retail Executive

PNC Bank, NA
12.2024 - Current
  • Led market-wide training initiatives.
  • Oversaw business transactions and practices to comply with regulations, bank policies, procedures and internal audit requirements.
  • Maintained relationships with business partners to assist customers with complex financial needs.
  • Resolved escalated customer and associate issues and counseled associates.
  • Discussed financial options with clients and provided informed suggestions.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Networked to identify potential new clients and expand geographic territories.

Branch Manager Senior DMLO

PNC Bank
12.2020 - 12.2024
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Obtained new borrowers and retained existing borrowers to maintain consistent growth in accounts and receivables.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assisted with BBVA Merger/Acquisition

Wellsfargo Senior III

Wellsfargo
09.2017 - 12.2020
  • Customer
  • Calculated overtime, vacation sick hours and other categories of time.
  • Managed payroll for temporary, hourly and salaried employees.
  • Assisted with audits by preparing accounts and providing information.
  • Prepared physical checks for employees and check stubs for those receiving direct deposits of funds.
  • Responded to requests for information as company expert on payroll operations.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Updated and reconciled retirement, tax and health care accounts.
  • Enforced payroll-related policies, procedures and regulations to adhere to changing company and governmental standards.
  • Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.

Senior Branch Manager

Wells Fargo
07.2015 - 09.2017
  • Resolved customer requests promptly, providing courteous services to optimize workflow.
  • Managed daily operations of branch, order fulfillment and customer service.
  • Led branch in providing excellent customer service with average satisfaction ratings of 9.95
  • Evaluated performance of staff using company-wide review plan.
  • Monitored financial performance and adjusted operations accordingly.
  • Developed policies based on best practices for banking industry.

Branch Relationship Banker

Wells Fargo
05.2013 - 07.2015
  • Customer Experience
  • Product sales
  • Wellsfargo at work adviser
  • Business relationship advisor
  • Advised customers on bank products, services and financial planning options.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Addressed inquiries from clients and department team members.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Developed culture of success rewarding performance, productivity and sales results.

Education

Some College (No Degree) - Business Administration And Management

Brazosport College
Lake Jackson, TX
05-2026

Skills

  • Experience in leadership
  • Quantitative skills
  • Improvement plan knowledge
  • Data management
  • Decision-making
  • Analytical
  • Team management
  • Microsoft Office
  • Sales proficiency
  • Portfolio management
  • Compliance risk management
  • Communication skills
  • Business acumen
  • Risk mitigation
  • Cold calling
  • Teamwork
  • Analytical thinking
  • Business growth
  • Relationship building
  • Complex Problem-solving
  • Multitasking Abilities
  • Public speaking
  • Financial management
  • Human resources

Timeline

Branch Retail Executive

PNC Bank, NA
12.2024 - Current

Branch Manager Senior DMLO

PNC Bank
12.2020 - 12.2024

Wellsfargo Senior III

Wellsfargo
09.2017 - 12.2020

Senior Branch Manager

Wells Fargo
07.2015 - 09.2017

Branch Relationship Banker

Wells Fargo
05.2013 - 07.2015

Some College (No Degree) - Business Administration And Management

Brazosport College

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