Brandy Brunson
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
18
18
years of professional experience
Work History
Manager
McDonald's
01.2019 - Current
- Maintained safety standards and assisted in receiving passing scores for health inspections
- Managed cash vault, counting tills and cash registers with accuracy for myself and employees.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Customer Service Representative
Manpower
03.2021 - 01.2022
- Maintained confidentiality of customer records
- Made inbound/outbound phone calls through the phone queue system
- Assisted customers on COVID information and COVID vaccination.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Lab Tech
Russell Tolbin
08.2020 - 03.2021
- Followed OSHA and Federal guidelines
- Registered and labeled specimens in the COVID lab.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
Home Health Aide
Light Home Health Care / Halo Home Health / Friendly Care
02.2016 - 03.2018
- Ensured patient comfort and safety.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Processor and Administrative Assistant
American Mortgage Service Company
07.2010 - 10.2013
- Followed federal, state and local guidelines concerning mortgage processing and lending
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
Healthcare Representative
Mercy Health Partners
10.2005 - 11.2008
- Worked with attorneys to settle patient accounts
- Wrote off patient accounts that were delinquent
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
Education
Associate - Business
Miami University
08.2001
Skills
- Retail Sales
- Sales Management
- Restaurant Management
- Administrative Assistant
- Leadership
- Sales Management-Things Remembered
- Crew Trainer-McDonald's Promoted to Manager
- Manager in 3 different locations (Middletown/Kettering/New Carlisle Locations)
- Performance Management
- Staff Development
- Time Management
- Verbal and Written Communication
References
References available upon request.
Timeline
Customer Service Representative
Manpower
03.2021 - 01.2022
Lab Tech
Russell Tolbin
08.2020 - 03.2021
Manager
McDonald's
01.2019 - Current
Home Health Aide
Light Home Health Care / Halo Home Health / Friendly Care
02.2016 - 03.2018
Processor and Administrative Assistant
American Mortgage Service Company
07.2010 - 10.2013
Healthcare Representative
Mercy Health Partners
10.2005 - 11.2008
Associate - Business
Miami University
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