Brandy Bryant
Odessa
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
9
9
years of professional experience
Work History
General Manager
Pilot Flying J Travel Center
Midland - Pecos
11.2015 - Current
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Oversaw product development initiatives from concept through completion stages.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed service and sales strategies to improve retention and revenue.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Guided management and supervisory staff to promote smooth operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, interviewed and hired qualified staff for open positions.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Associate of Applied Science - Business Administration And Management
Midland College
Midland, Texas, TX06-1997
Skills
- Process improvement
- Regulatory compliance
- Business planning
- Data analysis
- Inventory management
- Budget management
- Customer service
- Employee training
- Operational leadership
- Performance monitoring
- Conflict resolution
- Strategic planning
- Project management
- Budget administration
- Motivation
- Performance improvement
Timeline
General Manager
Pilot Flying J Travel Center
11.2015 - Current
Associate of Applied Science - Business Administration And Management
Midland College
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