Brandy Bucknell
Woburn,Ma.
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set, with the ability to empower and foster cohesive business environments. Exceptionally detailed, organized, and highly accurate with a unique ability to successfully manage multiple tasks and projects simultaneously. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.
Overview
32
32
years of professional experience
Work History
Front Desk Administrator
Mal's Service Centers
07.2017 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered any questions
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Managed multi-line phone systems, directing calls to appropriate departments
- Provided administrative support to various departments
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Conducted regular inventory checks on supplies allowing proactive restocking before depletion caused delays.
- Maintained personnel records and updated internal databases to support document management.
Office Manager/Account Manager
Boys and Girls Club of Greater Billerica
01.2000 - 12.2011
- Repeatedly promoted during 19-years, culminating in current responsibility for coordinating all office functions and supervising a team of 10 administrative/front desk professionals
- Managed a team of 10 employees, developed staff schedules, managed account receivable for over 600 accounts in the child care programs, utilized Quick Books, input all invoices and post payments to customer accounts, provide service and support for all billing or account inquiries, performed heavy customer contact regarding past due or delinquent account balances, budgeted for yearly staff and supplies, responsible for front lobby-cleanliness, advertisements, bulletin boards, and seasonal decorations
Membership Director
Boys and Girls Club of Greater Billerica
01.2000 - 12.2011
- Retained membership and recruited new members through community outreach, tracked membership numbers and attendance, updated and maintained computer programs, pulled reports, data entry in all computer applications, and organized and filed all forms
Administrative Support
Boys and Girls Club of Greater Billerica
01.1997 - 12.2011
- Supported the Director of Program Development and Executive Director, organized meetings, special events, and open houses, copied, filed, faxed, created binders, produced documents in Microsoft word, created and updated records in Excel
Creative Arts Director
Boys and Girls Club of Greater Billerica
01.2000 - 01.2008
Receptionist
Boys and Girls Club of Greater Billerica
01.1992 - 01.1997
- Answer telephone inquiries from multiple lines, greet guests, made sure all members and guests check in, give tours of the facility, receive all registration forms, input data into multiple programs, take payments, and keep front desk area clean and clutter free
Education
Montserrart College of Art
Beverly, Ma.Middlesex Community College
Bedford/ Lowell, Ma.Skills
- Word/ Excel/ Outlook/ Powerpoint
- QuickBooks
- Data Base & Records Management
- Customer Service Expert
- Office Management
- Filing & Data Entry
- Teambuilding & Supervision
- Complaint Handling
- Billing & Collections
- Staff Development & Training
- Meeting and Event Planning
- Written/ Verbal Communicator
Timeline
Front Desk Administrator
Mal's Service Centers
07.2017 - 10.2023
Creative Arts Director
Boys and Girls Club of Greater Billerica
01.2000 - 01.2008
Office Manager/Account Manager
Boys and Girls Club of Greater Billerica
01.2000 - 12.2011
Membership Director
Boys and Girls Club of Greater Billerica
01.2000 - 12.2011
Administrative Support
Boys and Girls Club of Greater Billerica
01.1997 - 12.2011
Receptionist
Boys and Girls Club of Greater Billerica
01.1992 - 01.1997
Montserrart College of Art
Middlesex Community College
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