Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Burkardt

Indio,CA

Summary

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.

Overview

16
16
years of professional experience

Work History

Operation Manager

Ranco Construction
07.2020 - 01.2025
  • Introduced innovative technologies to modernize operations, resulting in enhanced productivity and streamlined processes.
  • Implemented data-driven decision-making techniques, improving overall operational effectiveness and profitability.
  • Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
  • Provided strategic oversight on major projects ensuring timely completion within budget constraints.
  • Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
  • Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Personal Banker

Wells Fargo
10.2015 - 07.2020
  • Performed vault duties to handle large deposits of up to $ 500,000 and distribute currency to coworkers.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Trained and supported 3 personal bankers and cross-trained 4 tellers to improve customer satisfaction by 75%.
  • Handled daily scheduling for team of 10 employees, properly staffing all shifts

Senior Member Banker II

Americas Credit Union
01.2015 - 07.2015
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Performed vault duties to handle large deposits of up to $500,000 and distribute currency to coworkers.
  • Assisted estimated 100 customers each Day and remained poised and professional even in high-stress situations and when dealing with irate individuals.

Senior Customer Service Representative Lead

Comcast
03.2013 - 09.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 38% decrease in cancellations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 73%.

Lead Teller

Wells Fargo
01.2009 - 01.2011
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Maintained balancing record with 100% rate of accuracy.
  • Promoted products or services to each customer to consistently achieved sales targets.

Education

Bachelor of Arts - Human Resources Management

Ashford University
San Diego, CA
7 2021

High School Diploma -

Cathedral City High School
Cathedral City, CA
0 2007

Skills

  • Courteous and professional demeanor Trained in guidelines and policies
  • Effective multi-tasker
  • Exceptionally organized
  • Flexible and adaptable
  • Excellent team-builder
  • Service-oriented
  • Strong attention to detail
  • Accounting systems and software
  • Multi-line phone talent
  • Administrative support
  • Creative problem solving
  • Good listening skills
  • Cross-functional coordination
  • Operational efficiency

Timeline

Operation Manager

Ranco Construction
07.2020 - 01.2025

Personal Banker

Wells Fargo
10.2015 - 07.2020

Senior Member Banker II

Americas Credit Union
01.2015 - 07.2015

Senior Customer Service Representative Lead

Comcast
03.2013 - 09.2014

Lead Teller

Wells Fargo
01.2009 - 01.2011

High School Diploma -

Cathedral City High School

Bachelor of Arts - Human Resources Management

Ashford University

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