Brandy Burnell
Montrose,CO
Summary
Accomplished Relationship Banker and Cafe Manager with a proven track record in customer service excellence and relationship building, recognized for sales expertise and cash flow management. At Vectra Bank, expanded client base through superior service and financial guidance. Skilled in leading teams to exceed customer expectations, fostering loyalty and driving business growth.
Experienced with managing client relationships and offering comprehensive financial guidance. Utilizes customer-centric approach to enhance satisfaction and loyalty. Track record of cross-selling banking products and effectively addressing customer concerns.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Relationship Banker/Customer Service Representative
Vectra Bank
Montrose, CO
06.2018 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Server
Colorado Boy
Montrose, CO
07.2018 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Cafe Manager
Freeway Bowl
Grand Junction, CO
01.2009 - 01.2018
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Education
GED -
Pear Park Baptist
Grand Junction, CO06-1997
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Loans
- Cash flow management
- Teller support
- Nominated in circle of excellence for customer service
Certification
Circle of Excellence -Customer service
Props nomination awards
Timeline
Server
Colorado Boy
07.2018 - 09.2019
Relationship Banker/Customer Service Representative
Vectra Bank
06.2018 - Current
Cafe Manager
Freeway Bowl
01.2009 - 01.2018
GED -
Pear Park Baptist