Brandy Burnett
Round Rock
Summary
Dynamic and coachable professional with 10+ years of experience across customer service, administrative support, sales, and retail leadership. Proven track record of driving operational efficiency, enhancing customer satisfaction, and managing cross-functional teams. Strong interpersonal skills with a focus on conflict resolution, process improvement, and supporting fast-paced environments. Proficient in Microsoft Office Suite and known for adaptability and a strong work ethic.
Overview
13
13
years of professional experience
Work History
Client Care Coordinator
Heart of Texas Veterinary Specialty Center
06.2025 - Current
- Greet and support clients with compassion, helping them feel informed and comforted during urgent or emotional situations.
- Coordinate patient check-ins, triage communication, and appointment scheduling in a fast-paced, high-pressure environment.
- Maintain clear communication between clients, technicians, and doctors to ensure smooth care flow and accurate information sharing.
- Handle phone calls, estimate discussions, and discharge instructions with professionalism and understanding.
- Manage records, payments, and client updates through hospital software while maintaining confidentiality and accuracy.
- Help foster a calm, supportive atmosphere that reflects the hospital’s dedication to both patient care and client trust.
- On-site
Healthy Living Partner | Cooking Connections | Cross-Functional Partner | Cashier
H-E-B
03.2023 - Current
- Delivered personalized customer service and product recommendations across multiple departments.
- Managed inventory and ensured availability of products in the Healthy Living and Cooking Connections departments.
- Created daily recipes and demonstrated cooking techniques to inspire meal ideas and product usage.
- Provided support in floral, bakery, deli, and sanitation departments, showcasing flexibility and multitasking skills.
- Maintained a clean, organized, and sanitary environment in all roles.
- On-site
Product Sales Specialist, Strategic Initiatives Rep, Sales Rep II
Henry Schein One
02.2021 - 06.2023
- Built client relationships, driving revenue growth across multiple sales roles.
- Collaborated cross-functionally with internal departments to meet sales goals and improve service delivery.
- Adapted to new sales initiatives and product offerings with agility and professionalism.
Account Administrative Manager
Steffek Property Maintenance
05.2013 - 08.2022
- Oversaw administrative operations including scheduling, billing, accounts receivable/payable.
- Responded to client inquiries, coordinated service calls, and maintained high client satisfaction.
- Established streamlined workflows with digital recordkeeping and correspondence systems.
Virtual Assistant Trainer & Customer Service Rep
Conduit Global
07.2020 - 02.2021
- Led training for new hires, created course content, and improved team performance metrics.
- Monitored trainee progress and provided actionable feedback to improve call center outcomes.
- Delivered excellent customer service for healthcare-related calls (Logisticare project).
Camper Support Expert
Camp Gladiator
01.2018 - 01.2019
- Managed memberships, billing, and client inquiries; helped reduce account churn and improve retention.
- Exceeded upsell goals by providing personalized service and product knowledge.
Client Success Manager & Customer Service Rep
All Web Leads (AWL)
02.2016 - 06.2018
- Led a team managing 2,000+ client accounts in Salesforce.
- Recognized monthly as a top performer, exceeding upsell targets by 396%.
- Handled high-volume customer communications and improved client retention through personalized support.
Education
High School Diploma -
Round Rock High School
Round Rock, TX 05-1999
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Administrative Support & Scheduling
- Customer Relationship Management
- Team Leadership & Coaching
- Conflict Resolution
- Inventory & Supply Management
- Cross-functional Collaboration
- Sales & Upselling
- Familiarity with Medicare, Medicaid, & coding requirements
- Communication & Interpersonal Skills
Timeline
Client Care Coordinator
Heart of Texas Veterinary Specialty Center
06.2025 - Current
Healthy Living Partner | Cooking Connections | Cross-Functional Partner | Cashier
H-E-B
03.2023 - Current
Product Sales Specialist, Strategic Initiatives Rep, Sales Rep II
Henry Schein One
02.2021 - 06.2023
Virtual Assistant Trainer & Customer Service Rep
Conduit Global
07.2020 - 02.2021
Camper Support Expert
Camp Gladiator
01.2018 - 01.2019
Client Success Manager & Customer Service Rep
All Web Leads (AWL)
02.2016 - 06.2018
Account Administrative Manager
Steffek Property Maintenance
05.2013 - 08.2022
High School Diploma -
Round Rock High School