Brandy Bush
Martville,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Account Service Consultant
TEKsystems
06.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Medicare Sales Representative
Humana
04.2021 - 06.2022
- Assist and sell Medicare Advantage Plans and Medicare Supplement plans
- Assist with Extra Help programs
- Organize and attend Medicare informal events.
- Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.
- Develop leads, schedule appointments, identify clients needs, and market appropriate products and services.
Medicare Sales Representative
Fidelis Care
04.2017 - 07.2019
- Assist and sell clients Fidelis Medicare Advantage Plans
- Assist clients with enrolling into Extra Help (LIS or Medicare Savings Program)
- Assist clients with Fidelis Dual Medicare Advantage Plan
- Comply with CMS guidelines
- Attend CMS scheduled sites.
Health Insurance Agent
Senior Benefits Corporation
08.2016 - 02.2017
- Assist clients with Medicare Advantage Plans
- Sell Medicare Advantage Plans
- Assist clients with extra help through EPIC
- Comply with Medicare guidelines.
Member Service Representative III
Pomco Group
10.2013 - 07.2015
- Review and process health claims based upon member's benefit plan
- Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures
- Gathers information, researches/resolves inquiries and logs customer calls.
Provider Services Representative
CPS Professionals
01.2013 - 09.2013
- Review and process health claims
- Review provider's and facilities maintenance file to process claims
- Load and update provider's and facilities file according to information provided.
Administrative Assistant/Human Resources
Dependable Disposal
11.2011 - 12.2012
- Maintained all employee personnel files and recruitment files
- Managed and reported employees' payroll
- Managed benefits administration
- Prepare and manage correspondence, reports and documents.
- Improved onboarding experience for new hires through the development of comprehensive orientation programs and training materials.
Education
Associates in Applied Science in Accounting -
Bryant & Stratton
Rochester, NY06.2016
Herkimer Country Community College
Herkimer, NY01.2008
Skills
- 15 years of reception experience, managing a front desk and customer service
- Strong customer care and creative problem solving experience
- Highly skilled in answering multiple phone lines and directing callers to proper personnel
- Demonstrated ability to greet clients and support other employees with admin tasks
- Comprehensive knowledge of Microsoft Office; Excel and Word
- 8 years of Medicare Sales
- Benefits Administration
- Human Resources/Payroll
- Insurance Sales
- Client Relationships
- Attention to Detail
- MS Office
- Client Engagement
Certification
- Life Insurance License, 07/01/17
- Insurance Broker Producer License, 07/01/17
- Insurance Producer License
References
References available upon request.
Timeline
Account Service Consultant
TEKsystems
06.2023 - Current
Medicare Sales Representative
Humana
04.2021 - 06.2022
Medicare Sales Representative
Fidelis Care
04.2017 - 07.2019
Health Insurance Agent
Senior Benefits Corporation
08.2016 - 02.2017
Member Service Representative III
Pomco Group
10.2013 - 07.2015
Provider Services Representative
CPS Professionals
01.2013 - 09.2013
Administrative Assistant/Human Resources
Dependable Disposal
11.2011 - 12.2012
Associates in Applied Science in Accounting -
Bryant & Stratton
Herkimer Country Community College
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