Brandy Bushnell
West Jordan,Utah
Summary
Dedicated professional with a strong background in customer service and team leadership. Recognized for enhancing team performance and resolving escalated issues efficiently, ensuring high customer satisfaction.
Overview
24
24
years of professional experience
Work History
Wireless Enterprise Help Desk / On Call Supervisor
Verizon
West Valley City, Utah
10.2001 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Wireless Enterprise Help Desk / On call Supervisor
Verizon
West Valley City, Utah
10.2001 - Current
- Coordinated team schedules to maintain adequate coverage during peak hours.
- Led performance reviews, delivering constructive feedback to enhance team effectiveness.
- Resolved escalated customer issues through effective collaboration with departments.
- Addressed customer complaints promptly to ensure high satisfaction levels.
- Executed daily responsibilities accurately and efficiently.
- Identified customer needs swiftly to improve service delivery.
- Organized and prioritized tasks to achieve service objectives effectively.
- Assisted customers by addressing inquiries to boost overall satisfaction.
- Driving trouble ticket accuracy through deductive reasoning and tool utilization.
- Providing a high level of resolution support to multiple business customer types, as measured by customer experience audits, adapting to their varying needs and requirements.
- Maintaining an in-depth level of knowledge of products, network, and the ability to position them as strategic solutions.
Education
High School Diploma -
Clearfield High School
Clearfield, UT06-1995
Associate of Science -
Dixie College
St. George, UTSkills
- Team leadership
- Task prioritization
- Customer service excellence
- Problem solving strategies
- Conflict resolution techniques
- Performance management skills
- Technical support expertise
- Attention to detail
- Project management
- Documentation and reporting
- Active listening
- Issue research
- Time management abilities
- Goal setting
- Problem-solving
- Issue escalation handling
- Problem solving
- Customer service
Accomplishments
- Awarded for taking a high end escalation and had to report to the CEO, Management and supervisors.
- Awarded for working on a high level project with a client who was highly escalated.
- Received multiple awards for meeting and exceeding monthly and yearly stat and requirements.
Timeline
Wireless Enterprise Help Desk / On Call Supervisor
Verizon
10.2001 - Current
Wireless Enterprise Help Desk / On call Supervisor
Verizon
10.2001 - Current
High School Diploma -
Clearfield High School
Associate of Science -
Dixie College
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