Brandy Carmichael, MBA
New Orleans,LA
Summary
Highly experienced Director of Human Resources with over 10 years of experience possessing elevated business and operations acumen in policy creation and management, recruitment, employee retention, mediation, employee relations, compliance, workforce programs, staff training and development and benefits administration. Work closely with executive team to develop strategies and initiatives aligned with overall business strategy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Human Resources Operations
Goodwill Industries of Southeast LA
New Orleans, LA
09.2023 - Current
- Developed and implemented HR strategies and initiatives aligned with the overall business strategy.
- Manage employee relation issues and conducts investigations into complaints or issues raised by employees or managers regarding HR matters.
- Facilitated training sessions for managers on various leadership topics such as conflict resolution and team building.
- Analyzed trends in turnover rates to identify areas for improvement in employee retention strategies.
- Provided guidance to leaders on topics such as performance management, employee relations, policy interpretation, recruitment, compensation, benefits and organizational development.
- Collaborated with department heads to forecast future personnel needs based on projected business growth.
- Developed policies, procedures and programs that support company objectives while also complying with legal requirements.
- Manage complex employee relation issues.
- Manage business unit restructuring, and workforce and succession planning.
Corporate Director of Human Resources
CommCare Management Corporation
Mandeville, LA
06.2022 - 06.2023
- Direct HR processes for CommCare Management Corporation's 23 facilities in Louisiana and Mississippi area to include Skilled Nursing Facilities, Notre Dame Home Health, Hospice, Assisted Living Facilities, and Rehabilitation Centers.
- Direct a corporate HR team of 7 and 23 facility level HR professionals including training and development.
- Compliance Officer
- Manage all compliance with federal, state, and local employment laws and regulations and conduct monthly reviews.
- Write policy based on updates to law and manage all policy and handbook revisions and updates utilizing PowerDMS software.
- Deliver monthly training seminars.
- Manage all escalated employee relation issues and investigations.
- Direct all HR programs - employee retention, compensation, benefits, talent management, employee engagement, wellness, safety, and training and development.
- Lead Annual Benefits Review and Open Enrollment.
- In collaboration with the CFO conduct annual compensation review.
- Monthly site visits to maintain positive relationships with facilities which requires travel.
Human Resources Manager
Access Health Louisiana
Kenner , LA
08.2019 - 06.2022
- Managed a Human Resources and training department of 6, and HR processes for over 500 employees across 35 locations in the state of Louisiana
- Lead departmental efficiency by organizing comprehensive full cycle recruiting, onboarding, training and orientation using best practices
- Prepared annual department budget and direct cost management strategies
- Developed and Facilitated monthly manager training
- Facilitated professional development and certification activities for staff
- Evaluated and updated compensation strategies to offer competitive employment packages to attract top-notch talent
- In collaboration with Brokers conducted annual benefits review, open enrollment, and benefits administration
- Chaired Wellness Committee
- Managed retirement-plan enrollments, contributions and loans
- In collaboration with payroll coordinator, managed all payroll processes
- In collaboration with CFO conducted annual compensation reviews
- Managed Worker’s Compensation Investigations and claims
- In collaboration with the Executive Team and Board of Directors conducted annual policy and handbook reviews and updates
- Directed Employee Engagement efforts
- Conducted monthly system integrity audits
- Managed all departmental audits
- Conducted monthly reviews on FMLA, EEO, ADA and other applicable federal and state policies governing employment regulations
Senior Human Resources Analyst
Volunteers of America Southeast Louisiana
New Orleans, LA
08.2017 - 08.2019
- Provided analytical support for the HR Director and Vice President of Finance for 689 employees, across 22 programs within Southeast Louisiana
- Provided Human Resources Generalist duties for 689 employees
- As system administrator, provided continuous training and maintained HRIS data for accuracy
- Reviewed all processes for adherence to compliance requirements as it relates to HIPPA, EEOC, FMLA, ADA, company polices, and other applicable federal and state laws governing employment
- Provided bi-weekly reports for Vice President of Finance related to employee relation issues, FMLA, Workers Compensation, EEOC, Benefit Reconciliation, Short Term Disability, Long Term Disability, Compliance Issues, Compensation Changes, and Employee Census Information
- Performed bi-weekly Payroll Processing for all 22 programs as it relates to Human Resources changes
- Processed all changes, terminations and, promotions, compensation and bonus request
- Processed all garnishments and withholding orders in compliance with legal requirements and company policy
- Processed all 403B enrollments and loans
- Reconciled department credit card
- Processed all department invoice for payment
- Performed internal investigations to administer corrective action in collaboration with HR Director
- Performed recruiting using Full Cycle Recruiting
- Evaluated staff performance at multiple facilities and made recommendations for training improvement
- Conducted orientation and training
- Managed annual benefits policy review and open enrollment
- Performed monthly benefit reconciliation
- Worked with HR Director to increase efficiency and employee satisfaction through fair job descriptions, grades, salaries and benefit programs
- Coordinated annual employee appreciation picnic
Education
MBA - Business Administration Management-2017
Florida Institute of Technology
Melbourne, FLBachelor of Science - Business Administration Management- 2010
Walden University
Minneapolis, MNSkills
- Policy Creation and Management
- Program Design
- Employee Relations/Mediation
- Equality, Diversity, and Inclusion
- Employee Retention
- FMLA and ADA Expertise
- Benefits Administration/Open Enrollment
- Compliance Expertise/Audit Management
- Compensation Analysis
- Budget Planning/Management
- Employment Law Expertise
- Worker's Compensation
- Training/ Leadership Development
- Employee Engagement
- HRIS Implementations/Proficiency
- Hiring and Onboarding
Achievements
- Currently with CommCare Corporation working to structure HR processes, Handbook and Policy updates, and the implementation of a new HRIS software (Paycom). Part of the acquisition team to acquire the Archdiocese Home Health, Hospice, Assisted Living and Nursing Home Facilities, onboarding more than 1500 employees in the month of April successfully.
- Managed efforts with Access Health Louisiana's CMS COVID-19 vaccination mandate.
- In 2021 with Access Health Louisiana lead efforts following Hurricane Ida to restore operations. Within 2 weeks of Hurricane Ida making landfall, AHL was at 50% of its operational capacity.
- In 2020 with Access Health Louisiana directed a file conversion of employee files and HR forms to electronic format.
- In 2018 and 2019 attended Leadership Development Series on FMLA Compliance, ADA, Benefit Administration, Crucial Conversations, Agency Operations, HR Policies and Procedures, Worker's Compensation, Employee Relations, Federal Employment Law, EEO and DOL, and FLSA Compliance.
- In 2018 with Volunteers of America, worked with Director of HR, Vice President of Finance and CEO to reconstruct the organizations Salary Administration Plan.
- In 2017 with Volunteers of America, responsible for implementing a new Human Resources Information System (HRIS). Collaborated with Netchex team to cater system to our business needs. Also, created a training program for over 600 employees. The implementation and training were successful.
- Highly Proficient in Paycom, Nextgen, Epic, PeopleSoft, Citrix, Insperity, Netchex, Position Manager, Perform Smart, PlanSource, ADP, QuickBooks, Relias, and Timestar, Word, Excel, and PowerPoint.
- Professional Human Resources Member and NOLA SHRM Member
- Fully Vaccinated against COVID-19
Certification
- SHRM Certified Professional (SHRM-CP)- Exam Scheduled for December 2023.
Timeline
Director of Human Resources Operations
Goodwill Industries of Southeast LA
09.2023 - Current
Corporate Director of Human Resources
CommCare Management Corporation
06.2022 - 06.2023
Human Resources Manager
Access Health Louisiana
08.2019 - 06.2022
Senior Human Resources Analyst
Volunteers of America Southeast Louisiana
08.2017 - 08.2019
MBA - Business Administration Management-2017
Florida Institute of Technology
Bachelor of Science - Business Administration Management- 2010
Walden University
- SHRM Certified Professional (SHRM-CP)- Exam Scheduled for December 2023.
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