Brandy Carmona
Jesup,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Cashier
Walmart
Jesup, GA
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Customer Service Representative
Everise & Experian
Jesup, GA
08.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Office Manager
Food Lion
07.2021 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Delivered performance reviews, recommending additional training or advancements
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
Assembly Team Lead
Tape It
10.2020 - 07.2021
- Verified part numbers and placed parts in appropriate shipping containers
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals
- Recognized and reported defective material and equipment to shift supervisor
Manager
Circle K
12.2019 - 09.2020
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Delivered feedback to decision-makers regarding employee performance and training needs
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Packer
Claxton Poultry
11.2018 - 12.2019
- Protected materials for transport by correctly packaging products in boxes and crates
- Completed daily orders with expert picking and packing of shipments
- Complied with safety, health and environmental regulations as prescribed by law
- Kept records accurate and current by documenting movements in company system
Team Lead
Walmart
04.2017 - 11.2019
- Managed schedules, accepted time off requests and found coverage for short shifts
- Reported on updates to project specifications and progress
- Tracked receipts, employee hours and inventory movements
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
Education
Diploma -
Statesboro High School
Medical Administration Assistant -
Martinsburg College
Martinsburg, WV05.2021
Skills
- Troubleshooting skills
- Ability to multitask
- Customer de-escalation skills
- Organizational skills
- Problem Solving
- Customer Inquiries
- Customer Satisfaction
- Excellent Customer Service
- Time management skills
Timeline
Cashier
Walmart
10.2024 - Current
Customer Service Representative
Everise & Experian
08.2023 - 08.2024
Office Manager
Food Lion
07.2021 - 12.2022
Assembly Team Lead
Tape It
10.2020 - 07.2021
Manager
Circle K
12.2019 - 09.2020
Packer
Claxton Poultry
11.2018 - 12.2019
Team Lead
Walmart
04.2017 - 11.2019
Diploma -
Statesboro High School
Medical Administration Assistant -
Martinsburg College