Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Affiliations
References
Timeline
Generic

Brandy Carr

Colorado Springs,CO

Summary

I'm a dedicated Customer Service Representative with a proven ability to establish rapport with clients. I'm looking to start a career in property management. I'm motivated to maintain customer satisfaction and contribute to the success of the company. I'm articulate, enthusiastic, and results-oriented with a passion for building relationships, cultivating partnerships, and growing businesses.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Brimleys Whiteglove Carpet
Mesa, AZ
06.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Business Development Representative

McCloskey Motors
Colorado Springs, Colorado
09.2021 - 06.2023
  • Created and managed extensive sales pipelines for multiple business development initiatives
  • Developed targeted campaigns to drive customer engagement and close sales opportunities
  • Established strong relationships with key stakeholders to identify and pursue new business opportunities.
  • Conducted outreach activities, such as cold calling, emailing and attending networking events.
  • Responded quickly to inquiries from potential customers via phone or email.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Managed time efficiently in order to complete all tasks within deadlines.

Customer Service Representative

Synq 3
Colorado Springs, Colorado
02.2019 - 08.2021
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Responded to telephone inquiries and complaints following standard operating procedures.

Sales Representative

Frontier Spirits
Junction City, Kansas
01.2010 - 02.2019
  • Worked with management teams to develop annual sales plans, goals, and targets
  • Communicated product features, advantages, and benefits to customers
  • Developed and maintained strong customer relationships and networks within designated sales territory.

Education

Associate in Science (A.S.) In Business Administration -

Southern New Hampshire University
03.2023

Skills

  • Demonstrated excellent customer service skills
  • Created promotional materials
  • Developed and maintained relationships with customers
  • Lead Qualification
  • Strategic Networking
  • Customer Relationship Management
  • Account Reconciliation
  • Effective Scheduling
  • Continuous Professional Improvement
  • Serve Customers
  • Promote Products
  • Sales
  • Inbound and Outbound Calling
  • Data Entry
  • Paperwork Processing
  • Appointment Scheduling
  • Scheduling
  • Account updating
  • Active Listening
  • Customer Education
  • Typing proficiency
  • Follow-up skills
  • Filing
  • Retail sales customer service
  • Positive and professional
  • Call Center Operations
  • Clerical Support
  • Multi-Task Management
  • Adaptive team player
  • Microsoft PowerPoint
  • Computer Proficiency
  • Microsoft Office Suite
  • Professional telephone demeanor
  • Customer Service

Personal Information

Title: Administrative Assistant

Certification

  • Property management Certification

Affiliations

  • I love to garden
  • spend time with friends and family
  • Hiking and being in nature

References

References available upon request.

Timeline

Customer Service Representative

Brimleys Whiteglove Carpet
06.2023 - Current

Business Development Representative

McCloskey Motors
09.2021 - 06.2023

Customer Service Representative

Synq 3
02.2019 - 08.2021

Sales Representative

Frontier Spirits
01.2010 - 02.2019

Associate in Science (A.S.) In Business Administration -

Southern New Hampshire University

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Brandy Carr