Brandy Carter
Roswell
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Eastern New Mexico Medical Group
08.2021 - Current
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Processed payment transactions for cash, checks, and credit and debit cards
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Used basic knowledge of medical terminology in daily office tasks
- Assisted with administrative tasks such as filing documents or preparing mailings
- Responded to emergencies, helping patients in distress and identifying support resources
- Kept track of supplies inventory ensuring adequate stock levels at all times
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations
- Transmitted correspondence and medical records by mail, e-mail and fax
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records
- Received and route messages and documents, such as laboratory results, to appropriate staff.
Optometrist Technician
EyeCatchers
01.2020 - 11.2021
- Applied eye medications and drops to dilate pupils in preparation for examinations
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation
- Adjusted fit and conducted minor repairs to eyeglasses as part of patient fit process
- Used Lensometer to measure and record lens power of existing prescriptive spectacles
- Instructed patient in care and use of various types of contact lenses, demonstrating insertion, removal and cleaning
- Gathered forms, copied insurance cards to collect patient information for billing and insurance filing
- Collected and documented patient medical information such as blood pressure, weight, and blood sugar
- Obtained client medical history, including medication information, symptoms and allergies
- Answered the phone, made appointments, called to set up and confirm surgical appointments, called and faxed pharmacies to submit prescriptions and refills
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Assisted the optometrist during eye exams
- Sanitized, restocked and organized exam rooms and medical equipment
- Prepped various devices for use with patients
- Oriented and trained new staff on proper procedures and policies
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Project Analyst
Custom Construction And Roofing LLC
10.2017 - 11.2019
- Wrote customized project proposals, taking into account customers' budgets, production schedules and business goals
- Created in-depth reports regarding important project data that was distributed to client on weekly basis
- Analyzed data using Excel, and QuickBooks presenting samples to job site managers and owner of the company
- Reported project cost analyses to enhance workflow and increase profits
- Worked with human recourses to asses labor patterns and hiring requirements
- Recommended financial solutions to office manager based on detailed financial analysis
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Received incoming calls and messages and addressed urgent phone call requests
- Worked with receptionist to resolve any problems, improve operations, and provide exceptional customer service
- Drafted scheduling protocols for projects, aligning business goals with budgetary concerns and staff availability.
Paint Department Manager
Builders Do It Center
01.2016 - 10.2017
- Custom mixed colors to match customers' desired color
- Educated staff on strategies for handling difficult customers and challenging situations
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
- Trained new associates on cash register operations including conducting customer transactions and balancing drawer
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Greeted customers and helped with product questions, selections, and purchases including in-store and online
- Procured stock for various department in timely manner.
Education
No Degree in Medical Assisting -
Virginia College At Austin
High School Diploma -
W. Charles Akins High School
Austin, Texas01.2008
Skills
- Accounts payable and receivable
- Problem solving skills
- Multitasking
- Mail handling
- Customer service oriented
- Scheduling
- Telephone skills
- Long term client relations
- Documentation and reporting
- Bookkeeping
- Cash handling
- Project goal assessment
- Data Collection
- Experience in Microsoft Office Programs
- Knowledgeable in QuickBooks
References
- Carolynn Holloway, Administrative Assistant, Friend/Ex Coworker, (575) 317-2046, carrolynholloway@gmail.com
- Ashely Pinto-Luna, Manager, Friend, (575) 703-6998, Anpluna12@gmail.com
- Elizabeth Soto, Medical Assistant, Coworker/Friend, (575) 626-4500, bety1128@gmail.com
Timeline
Medical Receptionist
Eastern New Mexico Medical Group
08.2021 - Current
Optometrist Technician
EyeCatchers
01.2020 - 11.2021
Project Analyst
Custom Construction And Roofing LLC
10.2017 - 11.2019
Paint Department Manager
Builders Do It Center
01.2016 - 10.2017
No Degree in Medical Assisting -
Virginia College At Austin
High School Diploma -
W. Charles Akins High School
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