Brandy Caswell
Austin, TX
Summary
Senior analyst with experience supporting complex, state-level public sector technology initiatives in regulated environments. Brings a strong ability to synthesize policy, operational needs, and stakeholder input into clear direction for cross-functional teams. Known for sound judgment, thoughtful facilitation, and a process-centered approach that helps teams navigate ambiguity, improve decision-making, and deliver systems that work in real-world settings.
Overview
12
12
years of professional experience
Work History
Senior Business Analyst
Double Line
Austin, TX
02.2020 - Current
- Support large-scale, state-level public sector technology initiatives spanning policy, compliance, data standards, and multi-agency workflows, operating with a high degree of autonomy in environments with evolving scope and limited direction.
- Lead requirements discovery and analysis, translating policy language and stakeholder needs into clear business and technical requirements that support system design, development, testing, and implementation.
- Serve as a primary liaison among state agencies, product owners, engineering teams, and vendors, facilitating discussions and ensuring shared understanding across technical and non-technical audiences.
- Develop and maintain core analytical and technical documentation, including BRDs, user stories, traceability matrices, process flows, and system-ready specifications, with an emphasis on clarity and downstream usability.
- Define and document end-to-end processes from the ground up in areas with limited or evolving guidance, establishing structure, repeatable workflows, and decision-making clarity.
- Facilitate and support User Acceptance Testing (UAT) by coordinating stakeholders, drafting test scenarios and validation criteria, and contributing to test plans and testing approaches for internal and external teams.
- Identify gaps in requirements, process, or documentation and recommend practical improvements to stabilize delivery and improve system readiness.
- Mentor and support analysts through documentation reviews, requirements refinement, and testing preparation guidance.
Senior Business Analyst / Team Lead
PowerSchool
Austin, TX
03.2014 - 02.2020
- Led requirements analysis and client discovery for K–12 education technology platforms, balancing technical constraints with district and user needs.
- Translated complex functional requirements into structured documentation that guided development, system testing, and user acceptance testing (UAT) efforts.
- Supported and mentored junior analysts, contributing to onboarding, documentation standards, and process improvements.
Education
Bachelor of Science - Psychology
Penn State University
University Park, PASkills
- Systems & Process Analysis
- Requirements Discovery & Definition
- User Acceptance Testing (UAT) & Validation Support
- System & Technical Documentation
- Cross-Functional & Vendor Collaboration
- Stakeholder Facilitation
- Risk Identification & Impact Analysis
- Process Improvement & Delivery Stabilization
- Public Sector & Regulated Environments
Tools & Methodologies
- Business Requirements Documentation
- User Stories & Acceptance Criteria
- Process Mapping & Traceability
- Agile / Iterative Delivery Environments
Timeline
Senior Business Analyst
Double Line
02.2020 - Current
Senior Business Analyst / Team Lead
PowerSchool
03.2014 - 02.2020
Bachelor of Science - Psychology
Penn State University