Brandy Cephus
Byron,GA
Summary
High-performing Operations Manager with over 15 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Night Operations Manager
Home Depot
Macon, GA
12.2021 - 10.2023
- Ensured all equipment was operational and properly maintained for safe working conditions.
- Received and staged incoming inventory for movement to storage or sales floor.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Kept stockroom free of hazards, working efficiently and properly organized.
- Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
- Trained and supervised warehouse team, setting schedules and delegating daily tasks.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Prepared detailed reports on all shipments received including quantity, condition, weight .
- Conducted regular staff meetings to discuss procedures, performance, and goals.
- Performed daily cycle counts to assess inventory levels for accuracy purposes.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Managed and organized the receiving of all incoming shipments.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Supervised a team of 5 workers responsible for unloading, sorting, and stocking merchandise.
- Implemented tracking systems to monitor progress of incoming shipments during transit.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Monitored stock levels and initiated reorder processes when necessary.
- Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
- Developed new strategies to increase efficiency in the receiving process while reducing cost.
- Assisted with training new employees on proper receiving practices and procedures.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Organized storage areas within the warehouse for easy access to products when needed.
- Created reports detailing daily shipments, arrivals and discrepancies in order fulfillment.
- Supervised loading/unloading operations for efficient cargo handling.
- Prepared inventory for shipment by attaching tags and labels.
Department Manager
Home Depot
Warner Robins, GA
02.2018 - 11.2021
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Utilized excellent math skills to maintain accurate inventory levels.
- Balanced workloads to meet targets without overtaxing employees.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Negotiated contracts with suppliers for materials used by the Department at competitive rates.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coordinated cross-functional collaboration for improved efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Fostered a positive work environment to retain top talent.
- Member of the decision-making body for company-wide objectives.
- Conducted regular staff evaluations and provided constructive feedback.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Opened facility daily and prepared areas for service.
- Supervised [Number] employees during busy opening shift, checking orders for accuracy and completing [Task].
- Responded quickly to emergency situations such as theft or injury.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Monitored the opening shift operations ensuring that all employees were working efficiently.
- Conducted regular audits of cash registers at the start of each shift.
- Conducted regular performance reviews for closing shift employees in order to identify areas of improvement.
- Ensured proper communication with other shift managers for smooth transition between shifts.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
Human Resources Manager
Home Depot
Warner Robins, GA
01.2014 - 01.2018
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Directed HR programs, policies and processes to improve operational efficiency.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Provided HR consultation services to leadership and department heads.
- Recruited new employees and built relationships, driving visibility.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Cultivated community relations with referral agencies to maintain strong applicant flow.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Assisted in developing succession planning strategies for key positions within the organization.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Created job postings, tracked applicants and maintained applicant database.
- Maintained employee records in accordance with company policy and applicable legal requirements.
Education
Associate of Applied Science - Prenursing Studies
Georgia Military College - Milledgeville
Warner Robins, GA05-2012
Skills
- Strong leadership
- Team building expertise
- Decision-making capabilities
- Process improvement strategies
- Staff Training and Development
- Employee engagement
- Business Forecasting
- Employee Development
- Schedule Management
- Inventory Management
- Revenue Generation
- Administrative Management
- Cost Control
- Quality Assurance
- KPI Tracking
- Data Management
- Department Oversight
- Customer Retention
- Sales Tracking
- Customer Service Management
- Performance Improvement
- Direct Sales
- Adaptability and Flexibility
- Employee Relations
- Payroll Administration and Timekeeping
- Professional Demeanor
- Customer Service
- Problem-solving aptitude
- Multitasking
- Goal Setting
- Supervision and training
- Business Leadership
- Delegation
- Change Management
Accomplishments
- Highest Employee Retention in District
- Highest Scheduling Accuracy Based on Customer Needs
Certification
- Certified Nursing Assistant
- Licensed Massage Therapist
- Forklift, Reach Truck, Order Picker, Electric Pallet Jack Operator
- Microsoft Certifications
Affiliations
- 8 years of service in the United States Army including hardware/software installation, internet security systems, training officer, and administrative assistant to the Commanding officer
- Veteran's Preference
Timeline
Night Operations Manager
Home Depot
12.2021 - 10.2023
Department Manager
Home Depot
02.2018 - 11.2021
Human Resources Manager
Home Depot
01.2014 - 01.2018
Associate of Applied Science - Prenursing Studies
Georgia Military College - Milledgeville
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