Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Chavers

Melrose

Summary

Qualified with solid background in customer service leadership. Demonstrated ability to lead teams effectively while ensuring exceptional customer satisfaction. Proven track record of resolving complex issues and improving service processes.

Experienced with leading customer service teams to deliver high-quality support. Utilizes strong problem-solving skills to enhance customer satisfaction and streamline processes. Track record of effective team collaboration and adaptability in changing situations.

Professional customer service leader prepared for impactful contributions. Extensive experience in leading teams to achieve high customer satisfaction and improve service operations. Known for strong collaboration and flexibility in dynamic environments. Skilled in conflict resolution and process optimization.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Lead CSR/2nd Assistant Manager

Circle K
04.2024 - 01.2025
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
  • Streamlined communication between departments for improved efficiency and customer experience.
  • Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
  • Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
  • Reduced wait times for customers by efficiently managing high call volumes during peak periods.
  • Implemented feedback from customers to improve processes and enhance overall user experience.
  • Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
  • Developed troubleshooting guides that reduced resolution time for common customer complaints.

Cashier and Customer Service

The Glass Eye
10.2020 - 01.2024
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
  • Resolves customer issues and answers questions
  • Bags purchases if needed
  • Processes return transactions
  • Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
  • Enters price changes by referring to price sheets and special sale bulletins
  • Discounts purchases by redeeming coupons
  • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
  • Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems
  • Balances cash drawer by counting cash at beginning and end of work shift
  • Provides pricing information by answering questions
  • Maintains checkout operations by following policies and procedures and reporting needed changes
  • Maintains a safe and clean working environment by complying with procedures, rules, and regulations
  • Contributes to team effort by accomplishing related results as needed

Metal Preparation

Atlantic Powder Coating
01.2018 - 12.2020
  • Pretreat, clean, mask, prime and powder coat a variety of parts as needed
  • Perform required quality checks including 1st piece, in-process and final inspections
  • Load parts correctly onto line for maximum line capacity
  • Change hanging patterns as needed
  • Hanging color tags for paint color changes
  • Putting plugs/tape onto parts
  • Sanding and/or correcting parts as needed
  • Department housekeeping
  • Troubleshoot as needed
  • Follow all safety policies and procedures
  • Other duties as assigned

Cleaner

A&A Pro Cleaning Services
04.2018 - 09.2020
  • Undertaking a range of daily cleaning activities including sweeping, dusting, vacuuming and mopping
  • Inspecting residents’ rooms and communal areas to ensure they are tidy and well maintained, including disposing of waste
  • Overseeing the laundry service and daily changing of residents’ beds, including ironing and pressing
  • Protecting and maintaining cleaning equipment and reporting any damage to the supervisor
  • Ensuring high standards of hygiene and cleanliness are maintained at all times
  • Responding efficiently to urgent requests such as spillages, so that safety is restored in a timely manner

Customer Representative

Ordertaking.com
01.2008 - 12.2011
  • Serves customers by providing product and service information and resolving product and service problems
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed

Education

GED -

FSCJ
Jacksonville, FL
01.2002

Skills

  • Customer Service
  • Cash Register Operation
  • Sales Registration
  • Issue Resolution
  • Transaction Processing
  • Price Change Management
  • Coupon Redemption
  • Payment Collection
  • Credit Verification
  • Cash Drawer Balancing
  • Pricing Information
  • Checkout Operations Management
  • Safety Compliance
  • Team Collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Verbal and written communication
  • Money handling
  • Creative problem solving
  • Decision-making
  • Customer relations
  • Problem resolution
  • Product knowledge
  • Conflict resolution
  • Technical troubleshooting
  • Staff training
  • Payment processing
  • De-escalation techniques
  • Paperwork processing
  • Sales expertise
  • Stress management
  • Staff education and training

Timeline

Lead CSR/2nd Assistant Manager

Circle K
04.2024 - 01.2025

Cashier and Customer Service

The Glass Eye
10.2020 - 01.2024

Cleaner

A&A Pro Cleaning Services
04.2018 - 09.2020

Metal Preparation

Atlantic Powder Coating
01.2018 - 12.2020

Customer Representative

Ordertaking.com
01.2008 - 12.2011

GED -

FSCJ

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Brandy Chavers