Brandy Edwards
Coldwater,MS
Summary
Dynamic document management professional with a proven track record at Citizens National Bank, specializing in exceptional customer service and effective communication. Achieved high accuracy in data management and streamlined delivery scheduling, contributing to significant new business growth. A strong collaborator with a focus on maintaining high customer satisfaction metrics.
Reliable professional in logistics and materials handling, known for high productivity levels and efficient task completion. Possess specialized skills in inventory management, safe lifting techniques, and equipment operation. Excel in time management, teamwork, and adaptability, ensuring seamless operations in fast-paced environments.
Overview
17
17
years of professional experience
Work History
HVAC Delivery Driver
RC Professional HVAC
Coldwater, MS
07.2022 - Current
- Processed shipment documents neatly and efficiently for each load.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Imput warranties once each job were completed
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Verified accuracy of items loaded onto truck against shipping documents.
- Presented order bills and collected payments for deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Office Afministrative work as needed when not making deliveries.
CSR Supervisor
Citizens National Bank
Olive Branch, MS
10.2017 - 07.2022
- Organize workflow and monitor productivity for a staff of 3 employees, providing relevant feedback and coaching to improve overall service and satisfaction metrics
- Provide a variety of banking services to an average of 80 customers per shift, troubleshooting issues through active listening and problem-solving skills
- Reconcile cash drawers, vault balances, and ATM balancing daily
- Manage all documentation to ensure compliance with banking regulations and guidelines
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Reconciled daily transactions with the general ledger system using specialized software programs.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed special services for customers, ordering bank cards and checks.
Teller/Customer Service Representative
First Commercial Bank, N.A.
Southaven, MS
02.2014 - 08.2017
- Performed all clerical and administrative duties to keep the branch running smoothly
- Gained valuable experience with technology including Microsoft Excel, Word, and PowerPoint
- Ensured an adequate supply of money to meet all customer and institutional needs
- Handled heavy phone traffic on a multi-line system, answering questions and directing up to 50 calls per day
- Recorded customer information to open a new account, taking careful notes to ensure accuracy
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Performed daily reconciliation of teller drawer within established limits.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Cross-sold additional bank products when applicable to meet customer needs.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Performed special services for customers, ordering bank cards and checks.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Teller
First Financial Bank
Senatobia, MS
05.2011 - 02.2014
- Verified accuracy of information on checks, preventing fraud and avoiding delays caused by misprints
- Entered customer data into the computer to keep an up-to-date record of all transactions
- Utilized standard office equipment to carry out daily tasks, ensure accuracy, and reduce wasted time
- Participated in 8 or more online training sessions on new technologies and services
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Reported daily averages and shortages to operations department.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Balanced cash drawers on a daily basis.
- Cross-sold additional bank products when applicable to meet customer needs.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
Cashier/Shelf Stocker
Freds
Coldwater, MS
04.2008 - 05.2011
- Processed sales transactions to prevent long customer wait times.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Scanned items and checked pricing on cash register for accuracy.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Issued receipts, refunds, credits or change due to customers.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Education
High School Diploma -
Independence High School
Skills
- Document Management
- Communication
- Collaboration
- Clerical Work
- Administration
- Organization
- Microsoft Office
- Spreadsheets
- Data Entry
- Data Management
- Typing
- Customer Service
- Database management
- Dispatch communication
- Delivery scheduling
- Local delivery
- Customer interaction
- Payment collection
- Adaptability and flexibility
Accomplishments
- High Performance Award in December 2020 & 2021
Timeline
HVAC Delivery Driver
RC Professional HVAC
07.2022 - Current
CSR Supervisor
Citizens National Bank
10.2017 - 07.2022
Teller/Customer Service Representative
First Commercial Bank, N.A.
02.2014 - 08.2017
Teller
First Financial Bank
05.2011 - 02.2014
Cashier/Shelf Stocker
Freds
04.2008 - 05.2011
High School Diploma -
Independence High School