Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Childress

Crossville,AL

Summary

Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.

Overview

10
10
years of professional experience

Work History

Team Leader

Chick Fil A
Fort Payne, Alabama
06.2017 - 08.2018
  • Made sure drive-thru flowed in the alloted time and that employees on head set used the correct procedures with customers.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Established clear expectations for employees, providing guidance when needed.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Identified needs of customers promptly and efficiently.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained daily inventory to facilitate successful material distribution.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Managed household errands and other essential duties.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Fixed the line-up for where everyone would be and what their task would be for their shift.
  • Handled customer complaints and resolved any other situations that occurred.

Connection Center Sales Associate

Walmart
Boaz, Alabama
01.2009 - 01.2012
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Identified potential sales opportunities through customer conversations.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
  • Used product knowledge to suggest items to match client needs.
  • Described merchandise and explained use, operation and care.
  • Maintained records related to sales for store management.
  • Handled returns and exchanges according to company policies.
  • Promptly responded to customer inquiries in a friendly and professional manner.
  • Recommended, selected and located merchandise based on customer desires.
  • Generated reports on sales activity levels for management review.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Ordered products, accessories and mobile devices for customers and provided shipping information.
  • Participated in team meetings to discuss strategies for improving sales performance.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Operated cash registers and processed transactions including sales, returns, and exchanges.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered incoming calls from customers, providing product and service information.
  • Answered store and merchandise questions and led customers to wanted items.
  • Resolved customer complaints via phone, email, mail, or social media.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
  • Assisted customers with inquiries about their accounts or billing issues.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Developed strong relationships with customers to ensure repeat business.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Managed inventory levels on the sales floor, ensuring optimal stock availability.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Greeted customers to determine wants or needs.
  • Helped customers by answering questions and locating merchandise.
  • Provided excellent customer service throughout the entire call experience ensuring that all questions were answered promptly and efficiently.
  • Provided accurate, valid, and complete information to customers regarding products and services.
  • Provided customers with exemplary service and assisted in setting up new mobile devices and smartphones.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Processed customer orders in a timely manner.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Education

Clinical Hypnotherapist - Hypnotherapy

Hypnosis Motivational Institute
Los Angeles, CA
03-2022

High School Diploma -

Geraldine High School
Geraldine, AL
05-1998

Skills

  • Coaching
  • Mentoring
  • Complaint resolution
  • Teamwork and collaboration

Timeline

Team Leader

Chick Fil A
06.2017 - 08.2018

Connection Center Sales Associate

Walmart
01.2009 - 01.2012

Clinical Hypnotherapist - Hypnotherapy

Hypnosis Motivational Institute

High School Diploma -

Geraldine High School

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Brandy Childress