Brandy Clark
Chesterfield,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Consumer Sales Agent
Truist
06.2017 - Current
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Comcast
10.2016 - 05.2017
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Created and maintained detailed database to develop promotional sales.
- Stayed current on company options to promote offerings during regular service connections.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
Sales Associate
Crazy 8
07.2014 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Customer Service Specialist
Bill Gosling Outsourcing/ 3rd Party For USAA
08.2014 - 04.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Certificate - Medical Assisting
Fortis College
Richmond, VA07.2013
High School Diploma -
Huguenot High School
Richmond, VA06.2012
Skills
- Credit Card Payments
- Product and Service Information
- Customer Interaction
- Services Sales
- Inbound Customer Calls
- Inbound Calls
- Active Listening Skills
- Outbound Telephone Marketing
- Customer Loyalty
- Product Selection
- Customer Satisfaction
- Customer Experience
- Customer Inquiries
- New Product Information
- Great Communication Skills
- Serve Customers
- Sales Transactions
- Sales Promotion
- Sales Goals
- Past Due Account Management
- Account Reconciliation
- Customer Needs Assessments
Timeline
Consumer Sales Agent
Truist
06.2017 - Current
Customer Service Representative
Comcast
10.2016 - 05.2017
Customer Service Specialist
Bill Gosling Outsourcing/ 3rd Party For USAA
08.2014 - 04.2016
Sales Associate
Crazy 8
07.2014 - 05.2016
Certificate - Medical Assisting
Fortis College
High School Diploma -
Huguenot High School
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