Brandy Clark
Kansas City,MO
Summary
Results-oriented professional with a strong background in data analysis and troubleshooting. Proven ability to enhance team performance through effective collaboration and thorough process documentation. Committed to driving customer satisfaction through data-driven insights and solutions.
Overview
26
26
years of professional experience
Work History
Systems Design Engineer
T-Mobile
Overland Park, Kansas
09.2000 - 04.2026
- Collaborated with network engineers to ensure network balance and peak functionality.
- Conducted testing on network systems during issues or upgrades in coordination with IT.
- Resolved customer issues by collaborating with internal and external teams.
- Developed team strategies to enhance job efficiency and streamline workflow.
- Documented processes and procedures to standardize team operations.
- Trained new team members to build a knowledgeable and capable workforce.
- Analyzed and ordered telephone numbers for multiple states.
- Developed and updated CLLI codes within the CLONES system to ensure accurate telecommunications routing.
- Entered NPA-NXX, NPA-NXX-X, and routing information into BIRRDS.
- Created user system requirements for system fixes and upgrades.
- Created process flows.
Education
Certificate - Medical Coding And Billing
National American University
Kansas City, MO03-2013
Skills
- Network troubleshooting
- System analysis
- Process documentation
- Technical training
- CLLI coding
- Customer relationship management
- Problem identification
- Collaboration techniques
- Team building
- Time management
- Critical thinking
- Excel
- Word
- PowerPoint
- Team collaboration
- Effective communication
Timeline
Systems Design Engineer
T-Mobile
09.2000 - 04.2026
Certificate - Medical Coding And Billing
National American University