Brandy Colbert
Chicago,IL
Summary
Highly motivated and quality-oriented professional, with over ten years of customer service experience. Recognized for strong analytic thinking, communication and relationship-building skills. Ambitious and eager to transfer customer service and operational management experience from the private sector to benefit the growth and development of a large well known company. I am trustworthy, a team player and able to work well independently.
Overview
25
25
years of professional experience
Work History
Clerk
Near North Health Services
01.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Armed Security
Onyx Security
01.2021 - 01.2023
- Patrol Clinic buildings and premises to deter theft, trespassing, and vandalism
- Respond to visitor inquiries and provide directions
- Help restrain psychiatric patients and uncooperative guests
- Reported all incidents to supervisor in an accurate and timely manner
- Protected Clinic personnel and property from theft and other damages
- Standing long periods of time and walking to secure the building
Armed Security
AGB Investigative Services
01.2016 - 01.2021
- Carry firearms to protect facility occupants as needed
- Prevent unauthorized access to building premises
- Deescalate situations using verbal communication as often as possible
- Coordinate with law enforcement about criminal activity
- Patrolled assigned site on foot and in vehicle, checked for unsafe conditions, hazards, unlocked doors and security violations
Bank Teller
TCF Bank
02.2012 - 01.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Walmart
01.2005 - 01.2016
- Responsible for acting as a liaison between customers and the company
- Assists with complaints, orders, errors, customer service questions, cashiering, cancellations, and other queries
- Resolve customer complaints
- Assist with placement of orders, refunds, or exchanges
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Compile reports on overall customer satisfaction
- Maintain daily housekeeping responsibilities
- Pushing, pulling and running variety of hydraulic levels of cleaning machines such as floor machines designed to strip, wax, and top scrub floors and carpets
Sales Rep/Cashier
Foot Locker
05.2000 - 10.2005
- Maintained a positive relationship with customers and established new customers, using proven sourcing and recruitment techniques resulting in exceeding annual sales goals
- Performed weekly inventory and ordering of store supplies that allowed for efficiency and staff ability to provide excellent customer service
- Adhered to protocol to ensure great customer service, and to maintain company integrity
- Verified credit card information in a timely manner for customer satisfaction and fraud prevention
- Interacted with customers, giving them product presentations and convincing them to make purchases
- Strategized to meet assigned sales targets in the given period of time
- Completed all the assigned tasks by the retail sales manager
- Keep track of the stock and inventory in the store and place orders for replenishing the stock
- Maintain proper display of goods in the store and ensuring that they comply with the quality standards
- Evaluate market trends and keeping track of new products and prices in the market
- Attend sales training activities
Education
General Education-Diploma -
DuSable High School
Skills
- Telephone etiquette
- Professionalism and courtesy
- Active listening
- Interpersonal communication skills
- Time management skills
- Customer service excellence
Timeline
Clerk
Near North Health Services
01.2023 - Current
Armed Security
Onyx Security
01.2021 - 01.2023
Armed Security
AGB Investigative Services
01.2016 - 01.2021
Bank Teller
TCF Bank
02.2012 - 01.2016
Customer Service Representative
Walmart
01.2005 - 01.2016
Sales Rep/Cashier
Foot Locker
05.2000 - 10.2005
General Education-Diploma -
DuSable High School
Similar Profiles
Kine GueyeKine Gueye
Patient Care Navigator at CVS HealthPatient Care Navigator at CVS Health
Jacob De BoerJacob De Boer
CMR Operator at Queenland health - Metro North Hospital Health ServicesCMR Operator at Queenland health - Metro North Hospital Health Services
Erin BonertzErin Bonertz
Registered Nurse at Valleyview Health Centre (Alberta Health Services-North Zone)Registered Nurse at Valleyview Health Centre (Alberta Health Services-North Zone)
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa