Brandy Cole
Garland,TX
Summary
Dynamic Assistant General Manager with a proven track record at Peachtree Hotel Group LLC, excelling in staff development and budget control. Expert in training and onboarding, I enhance team performance and drive revenue growth through strategic planning and effective problem resolution. Committed to delivering exceptional customer service and fostering a motivated workforce.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Peachtree Hotel Group LLC
Rockwall, TX
07.2024 - Current
- Oversee the day to day operations of Front desk, Housekeeping, breakfast, bar, and Maintenance
- File, code, and upload invoices to our Accounting department
- Make and post all schedules for Front desk
- Upload all petty cash receipts
- • Conduct interviews with new recruits for all departments
- Assist the GM with onboarding of new employees
- Create EID's for all new hires
- Attend Revenue calls and GSS calls as needed
- Balance inventory in Marsha
- Make bi-weekly bank deposits
- Coordinated with the General Manager to develop and implement strategic plans.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
Assistant General Manager
Gresham James Hotels
Richardson, TX
11.2022 - 06.2024
- Oversee the day to day operations of Front desk, Housekeeping, Bistro, Shuttle drivers, and Maintenance
- Place supply orders for all departments
- Implement all new training policies and procedures
- File, code, and upload invoices to our Accounting department
- Make and post all schedules for Front desk, Housekeeping, Bistro, Shuttle drivers, and Maintenance
- Upload all petty cash receipts
- Conduct interviews with new recruits for all departments
- Assist the GM with onboarding of new employees
- Create EID's for all new hires
- Attend Revenue calls and GSS calls as needed
- Balance inventory in Marsha
- Make bi-weekly bank deposits
Assistant General Manager
Esperanto Developments
Bedford, TX
06.2022 - 10.2022
- Oversee the day to day operations of Front desk, Housekeeping, Bistro, Shuttle drivers, and Maintenance
- Place supply orders for all departments
- Implement all new training policies and procedures
- File, code, and upload invoices to our Accounting department
- Make and post all schedules for Front desk, Housekeeping, Bistro, Shuttle drivers, and Maintenance
- Upload all petty cash receipts
- Conduct interviews with new recruits for all departments
- Assist the GM with onboarding of new employees
- Create EID's for all new hires
- Attend Revenue calls and GSS calls as needed
- Balance inventory in Marsha
- Make bi-weekly bank deposits
Assistant General Manager
Aimbridge Hospitality
Bedford, TX
05.2016 - 06.2022
- Oversee the day to day operations of Front desk, Breakfast, Housekeeping, and Maintenance
- Make and post the schedules for all departments
- Assist with ordering supplies needed for all departments
- Upload and code all invoices into Market Basket
- Upload all company credit card receipts as patty cash
- Place any orders for breakfast, maintenance department, housekeeping supplies, as well as front desk supplies
- Assist with Payroll by auditing all time cards and entering PTO hours as needed
- Assisted the Executive Housekeeper with daily inspections of all daily
- Attend Revenue calls /Power Hour calls / GSS calls weekly
- Balance inventory in Marsha
- Assisted GM in preparation for QA
- Was GSS champion and assisted Gm in improving the scores
- Assisted the Area Director of Sales with all incoming groups and LNR accounts
- Assisted Area Director of Sales with Compset parking lot shops
- Assisted Area Director of Sales with outside sales calls and blitz.
Education
High School Diploma -
Naaman Forest High School
Garland, TX05-1995
Skills
- Training and Development Skill
- Team Leadership Strength
- Staff Development
- Management Team Building
- Staff Scheduling
- Budget Control
- Hiring and Onboarding
- Finance and Accounting Oversight
- Performance Assessment
- Administrative Management
- Problem Anticipation and Resolution
- Performance Evaluation and Monitoring
- Revenue Forecasting
- Customer Service Management
- Employee Motivation
Languages
Spanish
Professional
Timeline
Assistant General Manager
Peachtree Hotel Group LLC
07.2024 - Current
Assistant General Manager
Gresham James Hotels
11.2022 - 06.2024
Assistant General Manager
Esperanto Developments
06.2022 - 10.2022
Assistant General Manager
Aimbridge Hospitality
05.2016 - 06.2022
High School Diploma -
Naaman Forest High School
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