Brandy Cole
Flushing,MI
Summary
Compassionate Certified Nursing Assistant with a proven track record at Maplewood Manor, enhancing patient care through effective communication and individualized support. Skilled in HIPAA compliance and basic life support, I excel in fostering positive relationships while ensuring safety and dignity for residents, significantly improving patient satisfaction scores.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.
Overview
22
22
years of professional experience
Work History
Certified Nursing Assistant
Maplewood Manor
07.2018 - 01.2026
- Provided compassionate care to residents, enhancing comfort and well-being.
- Assisted with daily living activities, promoting independence and dignity.
- Monitored vital signs, documenting changes to ensure proper health management.
- Collaborated with nursing staff to develop individualized care plans for residents.
- Trained and mentored junior staff on best practices in patient care.
- Implemented infection control measures, maintaining a safe environment for residents and staff.
- Coordinated communication between healthcare teams and families, ensuring informed decision-making.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Evaluated resident progress, adjusting care strategies to improve outcomes effectively.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
Administrative Assistant
Residential Lawn Care
03.2004 - 08.2021
- Coordinated scheduling and logistics for team operations, improving workflow efficiency.
- Managed customer inquiries and service requests, enhancing client satisfaction and retention.
- Developed and maintained filing systems to ensure organized access to documents.
- Streamlined office processes by implementing new software tools for task management.
- Assisted in training new staff on administrative procedures and company policies.
- Oversaw inventory management, ensuring timely procurement of supplies for daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Receptionist
Fireberg Family Dental
04.2009 - 07.2010
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Maintained accurate patient records using electronic health record systems.
- Streamlined office procedures, improving workflow efficiency and reducing wait times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
No Degree - Nursing Education
Delta College
Bay City, MIHigh School Diploma -
Carman Ainsworth
Flint05-2001
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Alzheimer's and dementia care
- Basic life support
- End-of-life care
- Geriatric care
- CNA certification
- Responding to emergencies
Timeline
Certified Nursing Assistant
Maplewood Manor
07.2018 - 01.2026
Receptionist
Fireberg Family Dental
04.2009 - 07.2010
Administrative Assistant
Residential Lawn Care
03.2004 - 08.2021
No Degree - Nursing Education
Delta College
High School Diploma -
Carman Ainsworth