Brandy Coleman

Northgate Resorts

02.2024 - Current

Demonstrated leadership skills by guiding staff during periods of high occupancy or challenging situations with grace under pressure.
Aided in developing the brand standard for the Camp Fimfo Texas Hill Country location.
Maintained high quality in daily cleaning of 8-12 cabins.
Fostered a positive workplace culture through open communication channels between team members and cultivating a motivational atmosphere for all employees involved in housekeeping activities.
Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
Ensured timely completion of daily tasks through effective communication with team members and supervisors.
Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
Communicated repair needs to maintenance staff.
Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Changed bed linens and collected soiled linens for cleaning.
Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.