Summary
Overview
Work History
Education
Skills
Past Work History
Timeline
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Brandy Conner

Crawford,TX

Summary

Dedicated and organized Assistant with a passion for fostering literacy and supporting student learning. Skilled in cataloging, tech support, administrative work, and a passion for helping students grow. Exceptional customer service and communication skills. Enthusiastic an Online Chat Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers, and management.

Overview

18
18
years of professional experience

Work History

Office Assistant/ISS Teacher/Substitute Coordinator/Substitute

McGregor High School
McGregor, TX
08.2022 - 10.2022
  • I was a receptionist and office aide
  • I did everything at the front, I was the ISS teacher when we had a student in ISS
  • I was a sub and sub coordinator
  • I did anything around the school that I could
  • Reason for Leaving: I left due to personal reasons; my child was sick and I had to be home with her
  • She is better now but I want to be able to work from home in the event she is sick again

Customer Service Representative

Norwegian Cruise Line
Remote
09.2021 - 11.2021
  • Company Overview: Company is in Miami, FL
  • Booked cruises and helped with any issues that customers and travel agents had
  • Company is in Miami, FL
  • Reason for Leaving: The hours that were promised were not what was given and it did not work with my family
  • My husband worked nights and there would have been no one to take care of our kids

Customer Chat/Email Support Agent

Calendar Holdings
Remote
08.2021 - 10.2021
  • Company Overview: Company Located in Austin, TX
  • Answer customers' questions by chat and email
  • Company Located in Austin, TX
  • Reason for leaving: Seasonal job and it was finished

Travel Consultant and Owner

BL Conner Travel
Crawford, TX
01.2021 - 10.2021
  • I run my own travel consultant business
  • I have a few clients that I still help but I have not been looking for new clients as this is a side/part time gig

Administrative Assistant

Seniors Complete
China Spring, TX
10.2016 - 02.2017
  • I was an Administrative Assistant
  • Answered phones
  • Made copies, and did paperwork on the computer
  • Faxed information and received it by fax as well as in-person and by email
  • Spoke with insurance companies about questions for clients and also to get an understanding of what the plan consisted of or what errors needed to be corrected for the paperwork that was there
  • Sat in meetings and helped the owner with anything she needed, traveled places with her, and helped her with paperwork while traveling
  • I worked on the computer in the office all day
  • Entered any data into computer systems that needed to be done, and researched in databases, and compiled all information and documents for Agent's meeting with clients
  • Reason for Leaving: I left this job because my grandmother became ill, and I needed to be there to help take care of her as well as take her to her doctor appointments

Quality Assurance Agent / Trainer

C3 Connect
McGregor, TX
08.2014 - 03.2016
  • I trained new hires in a 3–4-week training class
  • I listened to calls when we did not have new hire classes starting and did Quality Assurance
  • I also did any training classes needed throughout the year for the existing employees
  • I would also set in for managers when they were out and do any coaching, or take escalations

Retail Sales Consultant

AT&T Mobility
Waco, TX
04.2010 - 08.2014
  • Sold phones, tablets, etc
  • I would troubleshoot the devices, and I would also answer and take care of any billing problems
  • When we had a new employee, I would be the on the floor trainer
  • They would follow me and then I would follow them to make sure they got the hang of everything
  • Reason for leaving: At the time I was pregnant and going to be a single mom, I needed something that would work with the hours that my kids were in school or when I would have a babysitter

Tech Support / Training

Convergy’s
McGregor, TX
03.2009 - 04.2010
  • As tech support, I would help customers fix their devices over the phone
  • Our client was AT&T Mobility
  • I would answer any questions the customers had
  • I would take escalations as needed and do floor support for my department and new hire department as well that was in nesting
  • I would also help train any new tech support agents and as needed any new hire agents
  • Reason for leaving: To make more money

Assistant Manager and Trainer

Smart Stop
Waco, TX
01.2005 - 05.2009
  • There was a short period I went to Florida to do an internship with Walt Disney World during this time
  • I managed employees, trained all new hires and ran all training that needed to be done on a normal basis
  • Helped hire and did the paperwork for all hires
  • Ran background checks, conducted interviews, and assisted customers as needed
  • I would help with cleaning and stocking the store
  • I made the schedules for the store as well
  • Reason for leaving: The store was sold and they shut down for a little bit to remodel, I needed a job so I found one and did not go back to the store with the new owners because I was happy at my new job

Cast Member

Walt Disney World
Lake Buena Vista, FL
07.2005 - 11.2005
  • Worked at a gift shop, assisted customers
  • Sold items, counted money, cleaned and stocked
  • Anything needed of me
  • This was an internship

Education

Bachelor of Arts - Digital Photography

Southern New Hampshire University
Hooksett, NH
05-2027

basics

McLennan Community College
Waco, TX
05.2004

High School Diploma -

McGregor High School
McGregor, TX
05-2003

Skills

  • Digital photography
  • Photo editing
  • Image composition
  • Visual storytelling
  • Customer service
  • Client relationship management
  • Team collaboration
  • Project management
  • Effective communication
  • Call handling
  • Document management
  • Office equipment maintenance
  • Relationship building
  • Digital file management
  • Copywriting and editing
  • Dedicated team player
  • Clerical support
  • Legal administrative support
  • Scheduling meetings
  • Strong problem solver
  • Office supplies management
  • Appointment scheduling
  • Resource coordination
  • Calendar management
  • Excel spreadsheets
  • Quickbooks
  • Technical support
  • Strong interpersonal skills
  • Filing systems knowledge
  • Performance improvement
  • Conference planning
  • Report writing
  • Meeting coordination
  • Travel administration
  • Travel arrangements
  • Billing and coding
  • Compensation and benefits
  • Time management
  • Budget management
  • Document proofreading
  • Report development
  • Administrative support
  • Staff management
  • Customer relationship management (CRM)
  • Business administration
  • Multi-line phone proficiency
  • Self-starter
  • Professional and mature
  • Record preparation
  • Schedule management
  • Organizing and categorizing
  • Supply restocking
  • Office administration
  • Office management
  • Scheduling appointments
  • File maintenance
  • File organization
  • Inventory management
  • Documentation and reporting
  • Supply management
  • Adobe Creative Suite
  • Creative problem solving
  • Attention to detail
  • Skype
  • Travel planning
  • Training development aptitude
  • Strong teamwork
  • Documentation
  • Sales expertise
  • Product and service solutions
  • Microsoft office expertise
  • Grammar
  • Tracking complaints
  • Multi-task management
  • [Software] CRM system proficiency
  • Conflict resolution
  • Key holder experience
  • Product sales
  • Customer consulting
  • Receiving support
  • Support case resolution
  • Account management
  • Senior leadership support
  • Opening and closing accounts
  • Client relations
  • Prioritization
  • Executive management support
  • Order processing
  • Building rapport
  • De-escalation techniques
  • Paperwork processing
  • Assertiveness
  • Researching
  • Brand representation
  • Shipping and receiving
  • Microsoft PowerPoint
  • Promotional support
  • Call center operations
  • Follow-up skills
  • Dispute resolution
  • Microsoft Office Suite
  • Document control
  • Quality control
  • Credit card payment processing
  • Refunds processing
  • Money handling
  • Sales closing
  • Reading comprehension
  • Conflict mediation
  • Shipping procedures
  • Payment processing
  • Active listening
  • Calendaring
  • Technical troubleshooting
  • Multitasking and organization
  • Scheduling
  • Customer engagement
  • Social media marketing
  • Client communication
  • Queue management
  • Call centers
  • Language fluency
  • Remediation activities
  • Telephone etiquette
  • Issue escalation
  • Training and mentoring
  • Goal orientation
  • Research
  • Process management
  • Marketing
  • CRM navigation
  • Management interaction
  • Team oversight
  • Social awareness
  • Empathy display
  • Monthly quotas
  • Corporate branding initiatives
  • Quick typing
  • Online communications
  • Customer services
  • Team building
  • Client inquiries
  • Special projects
  • Customer education
  • Support services
  • Recruiting
  • Writing skills
  • Up-selling techniques
  • Social media monitoring
  • CRM software
  • Performance tracking
  • Product education
  • System implementation
  • Inquiry response
  • Customer data confidentiality
  • Continuous improvement
  • Information gathering
  • Stock management
  • Analytical thinking
  • Problem-solving aptitude
  • Positive Language Use
  • Persuasion skills
  • Professional demeanor
  • Document and records management
  • Merchandise orders and exchanges
  • Communication skills
  • Understanding customer needs
  • Phone etiquette
  • Investigate claims
  • Multitasking
  • Customer retention strategies
  • Problem-solving skills
  • Business development
  • Call metrics
  • Problem resolution
  • Process transactions
  • Report generation

Past Work History

  • I have worked in Chat support, phone support, and in-person support for customer service for over 20 years. With experience in management, quality assurance, and sales, I have even run an office myself for the owner.

Timeline

Office Assistant/ISS Teacher/Substitute Coordinator/Substitute

McGregor High School
08.2022 - 10.2022

Customer Service Representative

Norwegian Cruise Line
09.2021 - 11.2021

Customer Chat/Email Support Agent

Calendar Holdings
08.2021 - 10.2021

Travel Consultant and Owner

BL Conner Travel
01.2021 - 10.2021

Administrative Assistant

Seniors Complete
10.2016 - 02.2017

Quality Assurance Agent / Trainer

C3 Connect
08.2014 - 03.2016

Retail Sales Consultant

AT&T Mobility
04.2010 - 08.2014

Tech Support / Training

Convergy’s
03.2009 - 04.2010

Cast Member

Walt Disney World
07.2005 - 11.2005

Assistant Manager and Trainer

Smart Stop
01.2005 - 05.2009

Bachelor of Arts - Digital Photography

Southern New Hampshire University

basics

McLennan Community College

High School Diploma -

McGregor High School

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Brandy Conner