Brandy Conway
Olive Branch,MS
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Natures Earth of Memphis
Arlington, TN
01.2024 - Current
- Skilled on POS system
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Pickup & Delivery Manager
Fed Ex Ground
Olive Branch, MS
03.2020 - 12.2023
- Leader of staff of 12 overseeing 24-hour tractor trailer pickup operation servicing customers 7 days a week.
- Held longest safety record for accident free within the company.
- Leader of 3 large contracted Service Providers that serviced local package van deliveries 7 days a week.
- Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Monitored customer feedback throughout the product life cycle to ensure satisfaction with delivered products or services.
- Coached professional development opportunities for team members with career development plans.
- Identified areas for improvement in existing processes or procedures related to software delivery.
- Managed performance issues with delivery team members.
- Coordinated with customers to plan efficient or special deliveries.
- Developed team environment to support engagement and high performance.
Operations Coordinator
FedEx Ground
Olive Branch, MS
06.2017 - 03.2020
- Coordinated daily operations activities and assigned tasks to staff members.
- Responsible for all dispatching all local tractor trailers making pickups, phone/communication to and from customer contacts and daily support for fellow coordinators on other shifts.
- Developed strategies for streamlining workflow processes.
- Evaluated and improved existing operational systems and procedures.
- Maintained accurate records of all operational activities.
- Implemented safety protocols to maintain a safe working environment.
- Ensured compliance with organizational policies, regulations, and standards.
- Generated reports detailing performance metrics and progress against goals.
- Organized meetings, conferences, and other events related to operations.
- Liaised between customers and management to ensure smooth operations delivery.
- Developed relationships and partnerships with business leaders.
Administrator L - Sr
Fed Ex Ground
Olive Branch, MS
06.2008 - 05.2017
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Prepared reports on various projects for management review.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Supported departmental activities by providing clerical assistance as needed.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Material Handler
FedEx Ground
Olive Branch , MS
10.2006 - 05.2008
- Loaded and unloaded trucks with appropriate material handling equipment.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Ensured compliance with safety regulations while operating material handling equipment.
- Tracked shipment information using computerized systems such as SAP or Oracle software applications.
Education
Some College (No Degree) - Business
AIU
Houston, TXSkills
- Operations Management
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Retail Operations Management
- Orientating and training
- Staff Management
- Money Handling
- Team motivation
- Recruitment and hiring
- Customer Relations
- Workload Management
- Staff Development
Timeline
Assistant Manager
Natures Earth of Memphis
01.2024 - Current
Pickup & Delivery Manager
Fed Ex Ground
03.2020 - 12.2023
Operations Coordinator
FedEx Ground
06.2017 - 03.2020
Administrator L - Sr
Fed Ex Ground
06.2008 - 05.2017
Material Handler
FedEx Ground
10.2006 - 05.2008
Some College (No Degree) - Business
AIU
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