Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Cook

Summary

Conscientious and with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.

Overview

9
9
years of professional experience

Work History

Shift Lead

Walgreens
08.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Collaborated with management to develop strategies for improving overall store operations.
  • Gathered, organized and input information into digital database.

Customer Service Cashier

Walgreens
02.2020 - 08.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.

Commissioned Artist

Self Employed
06.2018 - 02.2020
  • Achieved a high rate of repeat clientele through consistent delivery of exceptional artwork and professional collaboration experiences.
  • Developed an extensive portfolio showcasing a variety of artistic styles and mediums, attracting new clientele.
  • Conducted thorough research on subject matter or themes as necessary to create accurate representations in commissioned pieces accurately reflecting client''s intent.
  • Collaborated with clients to understand their vision and produced customized artwork accordingly.
  • Managed multiple commissioned projects simultaneously while maintaining exceptional attention to detail and quality control.
  • Provided timely updates on project progress, ensuring clear communication and transparency with clients throughout the process.
  • Sought opportunities for growth by actively pursuing challenging projects that pushed personal artistic boundaries.
  • Implemented time management strategies for balancing multiple projects while meeting individual deadlines successfully.
  • Handled invoicing and financial transactions professionally, contributing to smooth business operations.
  • Contributed to creative process through original ideas and inspiration.
  • Implemented artistic vision to give art purpose and meaning.
  • Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
  • Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
  • Ordered and maintained adequate supply of materials, supplies, and equipment.

Direct Service Worker

Heart's Desire, LLC
10.2015 - 06.2018
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Supervised daily activities and provided assistance to staff.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Coordinated recreational activities that promoted socialization among peers while also improving overall mental health for participating clients.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Maintained a clean and comfortable living environment for clients by performing regular household chores and maintenance tasks.
  • Improved client quality of life by implementing personalized care plans and providing daily support.
  • Adapted activities to meet the diverse needs of individual clients, ensuring full participation regardless of physical or cognitive limitations.
  • Facilitated communication between clients and their families, fostering strong relationships and keeping everyone informed of progress or changes in care plans.
  • Supported clients in crisis situations by remaining calm under pressure and utilizing appropriate intervention techniques when necessary.
  • Developed trust with clients by consistently demonstrating empathy, patience, and professionalism in all interactions.
  • Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
  • Provided transportation to medical appointments, social events, and other outings, ensuring timely arrival for each engagement.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Education

GED -

Rayville High School
Rayville, LA
2011

Skills

  • Building Customer Trust and Loyalty
  • Verbal and Written Communication
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Efficient and Detail Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Creative Problem Solving
  • Computer Proficiency
  • Time Management
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail
  • Inbound and Outbound Calling

Timeline

Shift Lead

Walgreens
08.2022 - Current

Customer Service Cashier

Walgreens
02.2020 - 08.2022

Commissioned Artist

Self Employed
06.2018 - 02.2020

Direct Service Worker

Heart's Desire, LLC
10.2015 - 06.2018

GED -

Rayville High School

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Brandy Cook