Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
15
15
years of professional experience
Work History
Team Lead
Walmart-Florissant, MO
Florissant, MO
07.2022 - 09.2024
Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Developed strategies to increase team productivity and improve customer service levels.
Trained new staff in relevant processes and procedures.
Monitored team performance against targets, taking corrective action where necessary.
Collaborated with other departments to develop effective solutions that meet customer needs.
Overnight Stocker
Walmart-St. Louis, MO
St. Louis, MO
01.2018 - 08.2021
Received and stocked merchandise in a timely manner.
Organized shelves, racks and bins to ensure product availability.
Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
Restocked shelves according to plan-o-grams set up by management team.
Checked expiration dates on all food items to ensure quality control standards were met.
Stocker/Sales Associate
Toys 'R' Us-St. Louis, MO
St. Louis, MO
03.2015 - 01.2018
Stocked shelves with newly arrived products.
Arranged merchandise in an attractive manner to promote sales.
Provided customer service by answering questions about product location, price and availability.
Assisted with store displays and window dressing as needed.
Greeted customers and retrieved requested products to drive satisfaction.
Housekeeping
Service Stars
11.2012 - 04.2014
Coordinated with housekeeping staff regarding room cleaning schedules and occupancy levels.
Supervised and trained housekeeping staff, ensuring quality standards were met.
Coordinated luggage storage and delivery with housekeeping staff when needed.
Stocked supply closets with necessary items for housekeeping staff.
Performed housekeeping duties such as cleaning rooms, changing linens and restocking supplies.
Housekeeping
Ameristar Casino Hotel-Saint Charles, MO
Saint Charles, MO
03.2010 - 05.2012
Coordinated with housekeeping staff regarding room cleaning schedules and occupancy levels.
Supervised and trained housekeeping staff, ensuring quality standards were met.
Coordinated luggage storage and delivery with housekeeping staff when needed.
Stocked supply closets with necessary items for housekeeping staff.
Performed housekeeping duties such as cleaning rooms, changing linens and restocking supplies.
Performed light housekeeping tasks including laundry, cleaning, dusting and vacuuming.
Inspected the housekeeping staff's performance to ensure all standards were being met.
Skills
Sales
Retail Sales
Merchandising
Cleaning
Customer service
Hotel experience
Guest services
Pallet Jack
Retail Management
Freight Experience
Communication Skills
Pricing
Schedule Management
Performance monitoring
Key Performance Indicators
Employee engagement
Coaching and Mentoring
Additional Information
I enjoy cleaning when I have the free time. I also love to spend time with my children.