Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Brandy Crisoles Linares

Brandy Crisoles Linares

Clearwater,FL

Summary

With a proven track record at Dollar Tree and SUBWAY®Restaurants, I excel in customer service excellence and cash handling, enhancing customer satisfaction and operational efficiency. My leadership as an Assistant Manager and dedication to staff training underscore my work ethic and integrity, driving business growth and fostering positive customer relations. I am also excellently skilled Bilingual in English and Spanish to better serve the needs of my customers and to improve customer relations

Overview

11
11
years of professional experience

Work History

Cashier

Dollar Tree Stores
08.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Assistant Manager

Dollar Tree
10.2022 - 04.2024
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Shift Manager

Twistee Treat
11.2017 - 03.2020
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours, and inventory movements.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Cultivated professional working relationships with peers and supervisors.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Sandwhich Artist

SUBWAY®Restaurants
10.2013 - 09.2017
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Greeted guests, promoted specials, and took orders.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Increased speed of service through effective multitasking and time management skills.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared salads, soups and sandwiches for customers.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Brewed coffee and tea and changed out drink station syrups.

Education

GED - General Studies

Tampa Community School
Tampa, FL
04.2000

General Studies

Oak Grove
Tampa, FL
06.1993

General Studies

Collinsville Elementary
Collinsville, OK
06.1989

Skills

  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Professionalism and Courtesy
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Payment Processing
  • Product restocking
  • Product Knowledge
  • Refunds and exchanges
  • Issue Resolution
  • Merchandise Restocking
  • Cash Drawer Balancing
  • POS system operations
  • Payment Collection
  • Staff Training
  • Refund handling

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Dollar Tree
10.2022 - 04.2024

Cashier

Dollar Tree Stores
08.2022 - Current

Shift Manager

Twistee Treat
11.2017 - 03.2020

Sandwhich Artist

SUBWAY®Restaurants
10.2013 - 09.2017

GED - General Studies

Tampa Community School

General Studies

Oak Grove

General Studies

Collinsville Elementary

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Brandy Crisoles Linares