Summary
Overview
Work History
Timeline
Generic

Brandy Cross

Colorado Springs,CO

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Healthcare professional ready to bring high level of care and support to clients. Track record of enhancing clients' quality of life through personalized care plans and empathetic interactions. Team-oriented and reliable, with focus on achieving best outcomes for clients. Proficient in patient hygiene, mobility assistance, and health monitoring.

Overview

19
19
years of professional experience

Work History

Home Health Caregiver

Happiest Chapters of Your Life LLC
01.2025 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.

Assistant Store Manager

Toco Bell
01.2006 - 11.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Cashier Team Lead

7-11
07.2006 - 01.2008
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Operated POS cash register and equipment to collect payments.

Housekeeper

Broadmoor Hotel
10.2005 - 06.2007
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Operated electronic backpack vacuums and floor sweepers.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.

Timeline

Home Health Caregiver

Happiest Chapters of Your Life LLC
01.2025 - Current

Cashier Team Lead

7-11
07.2006 - 01.2008

Assistant Store Manager

Toco Bell
01.2006 - 11.2017

Housekeeper

Broadmoor Hotel
10.2005 - 06.2007

Similar Profiles

CREATE PROFILE
Brandy Cross