Brandy Crow
Groveland,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director - Order to Cash Center of Excellence
Houghton Mifflin Harcourt
Orlando, FL
12.2021 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Delegated assignments based on plans, project needs and knowledge of individual team members.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Researched emerging technologies and current trends to stay knowledgeable in methods that could bring efficiencies
- Obtained needed resources by strategically negotiating with stakeholders.
Lead Business Analyst
Houghton Mifflin Harcourt
Orlando, FL
12.2018 - 12.2021
- Orchestrated projects within strict timeframes by solving complex problems and working closely with senior leaders.
- Developed and maintained records of policies, procedures, and best practices related to Order to Cash business processes to support continuous improvement.
- Drove team success through shared vision and recognition of quality performance.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Developed process metrics derived from raw company data to track improvements in organizational efficiency.
- Developed, tested, and implemented business solutions to solve process inefficiencies using various applications, such as, Excel, Access, MS SQL Server 2000, SmartSheets.
Operational Excellence, Business SME
Houghton Mifflin Harcourt
Orlando, FL
02.2017 - 12.2018
- Oversaw high profile projects by planning, designing, and scheduling phases to meet project goals and objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
- Managed and motivated project teams to promote collaboration and keep members on-task and productive.
- Gathered requirements, defined scopes, allocated resources, and established schedules meeting or exceeding project demands.
- Recommended and implemented practical business process solutions, working directly with stakeholders to drive process optimization and increase revenue generation.
Sr. Business Process and Reporting Analyst
Houghton Mifflin Harcourt
Orlando, FL
03.2014 - 02.2017
- Developed and initiated projects and monitored performance.
- Maintained open communication by presenting regular updates on project status to customers.
- Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
- Generated reports detailing findings and recommendations.
- Identified, reviewed, and applied policies and procedures.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
MBA - Management
University of Phoenix
Tempe, AZ08.2023
Bachelor of Science - Management
University of Phoenix
Tempe, AZ07.2022
Skills
- Continuous Improvement Process
- Business Needs Assessment
- Operational Efficiency
- Strategic Thinking
- Analytical and Critical Thinking
- Data and Analytics
- MS SQL Server 2000
- S/4 HANA
- Structured Query Language (SQL)
- Data Visualization and Presentations
Websites
Certification
- CBAP - Certified Business Analysis Professional
Timeline
Director - Order to Cash Center of Excellence
Houghton Mifflin Harcourt
12.2021 - Current
Lead Business Analyst
Houghton Mifflin Harcourt
12.2018 - 12.2021
Operational Excellence, Business SME
Houghton Mifflin Harcourt
02.2017 - 12.2018
Sr. Business Process and Reporting Analyst
Houghton Mifflin Harcourt
03.2014 - 02.2017
MBA - Management
University of Phoenix
Bachelor of Science - Management
University of Phoenix
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