Brandy Curlee
Las Vegas,NV
Summary
Organized administrative professional with experience in both medical and office administration. Skilled in managing patient records, scheduling, and billing, alongside coordinating office operations, team support, and client communication. Adept at multitasking in fast-paced environments, ensuring efficiency and accuracy in all tasks.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
C3 Customer Contact Channels
Las Vegas, NV
09.2022 - Current
- Facilitated team workflows and organized filing systems
- Managed incoming communications via phone and email, improving business interactions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Medical Externship
Allergy & Asthma Center
Las Vegas, Nevada
08.2024 - 09.2024
- Managed patient scheduling, including coordinating appointments for allergy testing, treatments, and follow-up appointments.
- Assisted in maintaining and updating electronic medical records (EMR) with patient diagnoses, treatments, and prescriptions.
- Applied ICD-10 coding standards to accurately classify and code medical records, ensuring compliance with regulatory guidelines and supporting efficient healthcare documentation.
Customer Service Representative
Humana
Las Vegas, NV
05.2020 - 08.2022
- Managed a high volume of customer interactions, always maintaining a positive, empathetic, and professional attitude.
- Utilized CRM software to document customer interactions, track issues, and follow up on unresolved cases.
- Handled customer complaints and escalations, working to resolve conflicts and retain customer loyalty.
Education
Medical Administrative Assistant -
Northwest Career College
09-2024
Skills
- Office and Records Management
- Scheduling and Calendar Coordination
- Patient and Client Communication
- Microsoft Office Suite (Word, Excel, PowerPoint)
- HIPAA Compliance and Confidentiality
- EHR/EMR Proficiency
- Insurance Verification
- ICD-9/10 & CPT Codes
Certification
- Certified Medical Administrative Assistant - National Healthcareer Association
- CPR/BLS Certified - American Heart Association
Timeline
Medical Externship
Allergy & Asthma Center
08.2024 - 09.2024
Administrative Assistant
C3 Customer Contact Channels
09.2022 - Current
Customer Service Representative
Humana
05.2020 - 08.2022
- Certified Medical Administrative Assistant - National Healthcareer Association
- CPR/BLS Certified - American Heart Association
Medical Administrative Assistant -
Northwest Career College
References
References available upon request.
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