Brandy Dachs
Port Angeles
Summary
Highly motivated and positive individual with great organizational and communication skills. Efficient problem solver.
Caring and empathetic Direct Care Worker with considerable experience in assisting clients with disabilities, trauma and crisis situations. Able to plan, develop, and implement individual program plans or carry out the existing plan of care.
Certified Family Resource Coordinator
Overview
13
13
years of professional experience
Work History
Care Management Coordinator
Clallam County Juvenile and Family Services
03.2024 - Current
- Coordinated care plans, ensuring alignment with youth/family needs and organizational goals.
- Analyzed and collected aggregated data trends to identify areas for process improvement within care management services.
- Facilitated communication among multidisciplinary teams to optimize youth and family outcomes.
- Monitored youth and family progress, adjusting care strategies as necessary for improved outcomes.
- Conducted needs assessments to develop tailored support plans for individuals in the community.
- Conducted assessments to identify strengths, challenges, and treatment goals for individuals.
- Advocated for client rights and access to essential services within the community.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported youth and families with empathy and compassion during difficult times.
Customer Service Specialist
Clallam County Juvenile And Family Services
03.2022 - 03.2024
- Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing information.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Oversaw entry and exit of several employees and visitors daily.
- Certified for Secured Crisis Residential Center for Youth
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
WISe Care Coordinator/ WISe Parent Peer Support
Peninsula Behavioral Health
04.2019 - 10.2021
- Provide Intakes and Screenings for children and families.
- Lead Family Team Meetings to also include Natural and Community Support Systems.
- Meeting Deadlines
- Provide Case Management Services as Needed
- Assist in Crisis Intervention
- Resolve Conflicts and Negotiate Agreements between Parties in Order to reach Win-Win Solutions to Disagreements and Clarify Misunderstandings
- Assist with Proactive Client Outreach Initiatives and Documented Client Correspondence in Care Logic System
- Devise and Enhance Strategies to Promote Continued Progress and Reach Family Goals
- Work with Family Members to Develop Support Networks and Multifaceted Coping Techniques Focused on Client Needs
- Partnering with School Administrators, Teachers and Parents or Guardians to Provide Students with Appropriate and Adequate Counseling Support in School
- Provide Referrals for Community Resources for Families
- Collaborated with WISe Team on How to Support, Maintain and Model Importance of Group Goals
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
Family Resource Coordinator
Concerned Citizens
10.2012 - 06.2018
- Provide Case Management Services
- Advocating for Families with Children, Birth to 3 with Developmental Delays
- Manage Referrals, Provide Screenings and Schedule Evaluations to Determine Eligibility for Part C Services
- Facilitate Families with Providers to Help Create Family Centered Goals for Individual Family Service Plans
- Maintain Confidentially of all Client Information and Help Transition Families Smoothly to other services
- Problem Solving and Communication Skills. Organized, Efficient and Detail Oriented
- Lead IFSP meetings with family, school districts, providers and natural supports
- Created IFSP's using Washington state's DMS software
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Education
Studied Early Childhood Ed. No Degree 1993/94
Peninsula College
Port Angeles, WASkills
- Administrative
- Communication
- Computer Skills
- Implementation
- Organizational
- Teamwork and collaboration
- Data Evaluation
- Client assessment
- Problem Resolution/Progress monitoring
- Project Management
- Family Engagement
- Community resources
Additional Information
My objective is to obtain a position within a growth oriented, progressive company.
I want to apply my skills and experience where they would make a significant
impact with the willingness to learn and gain knowledge and experience.
Timeline
Care Management Coordinator
Clallam County Juvenile and Family Services
03.2024 - Current
Customer Service Specialist
Clallam County Juvenile And Family Services
03.2022 - 03.2024
WISe Care Coordinator/ WISe Parent Peer Support
Peninsula Behavioral Health
04.2019 - 10.2021
Family Resource Coordinator
Concerned Citizens
10.2012 - 06.2018
Studied Early Childhood Ed. No Degree 1993/94
Peninsula College
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