BRANDY DALE
Cincinnati
Summary
Experienced professional with a proven track record in providing exceptional support and care within communities. Skilled at building strong relationships, ensuring effective communication, and addressing diverse needs. Strong team collaborator focused on delivering impactful results and adapting to changing circumstances. Proficient in crisis intervention, active listening, and conflict resolution with a reputation for reliability and a compassionate approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Partner-IAT
CityBlock Health
12.2022 - Current
- Target and assisted the underserved community, including the elderly, disabled, behavioral health, SUD, and homeless, with their healthcare and recovery management
- Case manage an extensive caseload of 300+ patients
- Responsible to make 60+ weekly calls for outreach engagement
- Conduct initial assessments, write care plans goals, and conduct virtual follow up calls/visits after ER and inpatient visits
- Collaborate with external organizations to coordinate transportation, recovery needs, social services, and community resources
- Counseled patients on health-related topics for improved well-being
- Monitor and document patients' progress toward individualized goals
- Provide peer support, crisis intervention, and supportive services to assist patients facing problems.
Senior Program Director-Peer Recovery Program
Easter Seals Redwood
07.2021 - 06.2023
- Developed long-lasting partnerships with local partners, management teams, and peers through active engagement, exemplary communication, and consistent issue resolution
- Articulated an $8000 savings in program revenue and assisted with a $500,000 grant for the organization of the program
- Directed, hired, trained, coached and managed a team of 22 peer specialists, interns, and volunteers in the community, assisting them with resources for self-sufficiency and permanent job placements
- Collaborated with multiple business leaderships to set priorities based on contracted scope of work, budget, business needs, resource capacity, and risk exposure
- Motivated staff to align operations with organizational mission using appropriate training initiatives and presentations
- Provided monthly reports for partners and upper management
- Organized, hosted, and facilitated Peer Support trainings through OHMAS and assisted with PREP program development changes
- Tracked, recorded, and reported participants' successful milestones in Salesforce
Assistant Program Manager-Peer Support Supervisor
Easter Seals
07.2019 - 07.2021
- Organized and managed program development from conception through successful execution
- Provided ongoing direction and leadership for program operations
- Directed a team of 4 personnel, overseeing records, performance, and quality assurance
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement
- Established and maintained relationships with key stakeholders
Certified Peer Recovery Supervisor
Community Health Alliance
03.2019 - 07.2020
- Educated clients on the purpose of peer support and recovery models, sharing personal stories in individual and group settings
- Provided information and support to clients experiencing trauma and help them access appropriate resources
- Supervised site investigations, reported issues, and escalated those that required further assistance
- Encouraged clients to become self-directed and focused on their own strengths
- Consulted with clinicians weekly to help maintain peers' ongoing goals and care plans
Crisis Wellness Recovery Specialist
Community Health Alliance
03.2018 - 06.2019
- Conducted follow up calls and text, from 988, GCAL, and Crisis Text Line.
- Provided emotional support and crisis intervention to individuals in distress.
- Encouraged positive behavior changes through motivational interviewing techniques.
- Provided advocacy services for victims of domestic violence or sexual assault.
- Responded to emergency calls from individuals experiencing psychological distress.
- Provided referrals to community organizations such as shelters or substance abuse treatment centers.
Certified Peer Support Specialist
Thrive
06.2016 - 03.2019
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
- Provide comprehensive case management services, collaborated with the team to create treatment plans, and connected clients and families to appropriate resources
- Conducted initial home visits/patient assessments for individual new peers starting the program
- Facilitated group sessions to support and encourage client growth
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
Education
Bachelor of Arts - Communications
Urbana University
Urbana, OHAssociate of Arts - Business Management
Tristate Travel College
Cincinnati, OHSkills
- Peer support
- Community Outreach
- Conflict de-escalation
- Trauma-informed care
- Motivational Interviewing
- Reliability
- Data collection and analysis
- Mentoring and training
- Cross-functional team leadership
- Customer relationship building
Certification
- Certified Peer Recovery Supporter (CPRS)
- Certified Peer Specialist Supervisor (CPSS)
- Certified OHMAS Facilitator
- Certified in WRAP, MRSS
Timeline
Community Health Partner-IAT
CityBlock Health
12.2022 - Current
Senior Program Director-Peer Recovery Program
Easter Seals Redwood
07.2021 - 06.2023
Assistant Program Manager-Peer Support Supervisor
Easter Seals
07.2019 - 07.2021
Certified Peer Recovery Supervisor
Community Health Alliance
03.2019 - 07.2020
Crisis Wellness Recovery Specialist
Community Health Alliance
03.2018 - 06.2019
Certified Peer Support Specialist
Thrive
06.2016 - 03.2019
Associate of Arts - Business Management
Tristate Travel College
Bachelor of Arts - Communications
Urbana University
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