BRANDY DAVID

• Coordinated timely solutions to guests' issues by coordinating proactively with operations team.
• Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices.
• Navigated multiple computer systems and applications to find information.
• Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
• Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
• Documented caller information in delivery system to initiate standard responses based on particular needs.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Assisted in food preparation as directed while following instructions to meet specific dietary needs.
• Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Chat Support

• Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Completed store opening and closing procedures as per company guidelines.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
• Replenished merchandise from inventory during downtime when stock became low.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.