Summary
Overview
Work History
Education
Skills
Timeline
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Brandy David

Brandy David

Houston,TX

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

9
9
years of professional experience

Work History

Customer Care Advocate

Bread Financial
10.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints efficiently.
  • Enhanced company reputation through exceptional customer service and follow-up on inquiries.
  • Navigated multiple computer systems and applications to find information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Food Server

Blue Water Seafood
11.2016 - 02.2022
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Streamlined order-taking process for faster service and increased table turnover rate.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Collections Agent

The CMI Group
01.2018 - 04.2020
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.

Jewelry Sales Associate

Wal-Mart
09.2014 - 02.2016
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Enhanced store reputation through effective communication and relationship-building with clients.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

Dayton High School

Bachelors, Psychology -

Colorado Technical University
Colorado Springs, CO
02.2025

Skills

  • Complaint Handling
  • Escalation management
  • Data entry proficiency
  • Active Learning
  • CRM software proficiency
  • Data Entry
  • Payment Processing
  • Documentation And Reporting
  • LiveChat Messaging
  • Customer Data Confidentiality

Timeline

Customer Care Advocate

Bread Financial
10.2022 - Current

Collections Agent

The CMI Group
01.2018 - 04.2020

Food Server

Blue Water Seafood
11.2016 - 02.2022

Jewelry Sales Associate

Wal-Mart
09.2014 - 02.2016

High School Diploma -

Dayton High School

Bachelors, Psychology -

Colorado Technical University

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Brandy David