Brandy Day
Powell,TN
Summary
Experienced Support Coordinator specializing in customer service, problem-solving, and process optimization. Led teams in training and operational streamlining to enhance productivity. Managed support services to elevate client satisfaction and contribute to organizational success. Strong communicator fostering positive relationships with clients and colleagues.
Overview
25
25
years of professional experience
Work History
Lead Product Support Coordinator
TELEDYNE FLIR Defense, Inc.
Oak Ridge, TN
08.2012 - Current
- Monitored service requests to ensure timely resolutions, enhancing customer satisfaction.
- Coordinated communication between departments to streamline workflows and minimize project delays.
- Collaborated with cross-functional teams to address client needs effectively.
- Coordinated records and activities for repairs and optimizations to enhance service efficiency.
- Facilitated communication regarding repair schedules with Customer Support Manager and technicians to enhance efficiency.
- Delivered statistical data to service manager for performance analysis, supporting informed decision-making.
- Completes all required documentation (notifications, quotes, work orders, invoices, shipping and export paperwork, etc.) associated with each RMA.
- Receives and enters customer orders into the system to communicate the information to Shipping.
- Processed customer order confirmations, verifying prices and backorder status.
- Assisted with the preparation of documents and reports for management review.
- Maintained accurate records of client interactions and services provided.
Marketing Coordinator
TEC
Knoxville, TN
08.2005 - 06.2012
- Coordinated advertising and promotional activities for four divisions to increase product visibility and sales.
- Created marketing materials including brochures and sales kits for all company divisions to support brand initiatives.
- Developed comprehensive sales and marketing programs to enhance brand visibility.
- Oversees preparation of all advertisements.
- Creates and updates website platform for productivity and global recognition.
- Facilitated tracking and development of sales leads to enhance pipeline opportunities. and new opportunities for the aviation division.
- Keeps track of costs to meet ROI for several different divisions.
- Tracks costs of shows and travel on expense reports.
- Tracks cost of shows and travel on expense reports.
Insurance Consultant / Customer Service Representative
Earl R. Whaley & Co.
Alcoa, Tennessee
01.2001 - 01.2004
- Delivered insurance-related customer service to 150+ banks across six states, enhancing client satisfaction.
- Collaborated with thousands of customers, representatives, and bank employees to enhance service delivery and support for a 10-person Property and Casualty team.
- Provided personalized assistance by traveling to customer locations regularly, strengthening client relationships.
- Updated and maintained customer account information in database, ensuring high data accuracy and integrity.
- Reviewed and verified customer files to maintain accuracy and security.
- Examined insurance volume data to identify trends over time.
- Provided administrative support to the director of the Property and Casualty Department.
Skills
- Product Support
- Customer account management
- Customer relationship management
- Government contracts and programs
- Colts - Navy Contracts
- Data analysis
- SAP proficiency
- Database management
- Microsoft Excel
- Microsoft Word
- Project coordination
- Operational management
- Problem solving
- Attention to detail
- Effective communication
References
Available upon request.
Timeline
Lead Product Support Coordinator
TELEDYNE FLIR Defense, Inc.
08.2012 - Current
Marketing Coordinator
TEC
08.2005 - 06.2012
Insurance Consultant / Customer Service Representative
Earl R. Whaley & Co.
01.2001 - 01.2004