Brandy Dennis
Virginia Beach,Virginia
Summary
Over 15 years of experience in administrative support, data entry, and client management. Currently serving as an Admin and Office Specialist II with expertise in the criminal justice system and case management. Proficient in motivational interviewing and report writing, with strong problem-solving and organizational skills. Open availability and willingness to travel enhance flexibility in meeting organizational needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Admin and Office Specialist II
Virginia Department of Juvenile Justice
Chesapeake, VA
01.2022 - Current
- Strong collaborator who excels in working with diverse groups of clients, co-workers and community-based professionals.
- Currently shadowing Probation Officers/Intake Officers during court proceedings, individual sessions, intake sessions and appointments with clients and families.
- Experience in home visits and school visits as well as conducting social histories investigations.
- Demonstrates the ability to accomplish both individual and collaborative responsibilities.
- Possess an understanding of counseling strategies.
- Educated on how to recognize resources to aid clients.
- Capable of decoding and implementing the laws and guidelines.
- Proficient in writing comprehensive reports and effectively communicating with individuals.
- Knowledge of the criminal justice system.
- Enter necessary information regarding juvenile clients into agency database. (BADGE) (YASI) Retrieving and updating information from systems as needed.
- Serves as a receptionist, answers telephone, greets clients and direct them to the appropriate service areas.
- Transcribed from dictation court reports, typing social histories, letters, and commitment packages.
- Open diversion cases for the intake staff and open and close probation/parole cases.
- Creating forms and cases.
Certified Medical Assistant
Sentara Healthcare
Virginia Beach, VA
07.2019 - 12.2021
- Prepared patients for exams, took medical histories, vital signs and assisted during exams for approximately 20 patients a day.
- Collected lab specimens and performed basic tests.
- Input information and updated patient electronic medical records.
- Entered lab radiology and medication orders in CPOE for Medical and Medicare patients.
- Answered telephones, greeted patients and assisted front office staff as needed.
- Maintained exam rooms and supplies.
- Extensive Data entry and file management.
- Proficiently prepared patients for exams, meticulously documenting medical histories, vital signs, and providing invaluable assistance during examinations for an average of 20 patients daily.
- Skillfully collected lab specimens and conducted essential basic tests.
- Demonstrated adeptness in inputting and updating patient electronic medical records, ensuring accurate and up-to-date information.
- Efficiently utilized CPOE to enter lab, radiology, and medication orders for Medical and Medicare patients, guaranteeing streamlined and error-free processing.
- Professionally handled telephone inquiries, warmly greeted patients, and readily supported front office staff with exceptional customer service.
- Diligently maintained exam rooms and supplies, ensuring a clean and organized environment.
- Displayed a high level of proficiency in extensive data entry, MS Office, and meticulous file management.
Manager
Newlands Management
Virginia Beach, VA
05.2018 - 12.2019
- Performed general office management duties: ordered office and kitchen supplies and maintained inventory levels; provided support for copiers and IT issues, set up meeting calendar appointments, and assisted with filing/organizational needs for the office.
- Attended department meetings and recorded meeting minutes.
- Assisted others in department as required with special projects, Employee Evaluations, building staff events, etc.
- Assumed other special activities or responsibilities as may be requested by the Regional Managers.
- Scanned/filed documents on common shared drives and maintained organization.
- The Office Manager/Administrative Assistant processed invoices and reconciliation of daily profits.
- Managed various databases: access lists, contract spreadsheets, and renovations updates, etc.
- Assisted team with site access coordination and deliveries.
- Demonstrated exceptional office management skills, efficiently handling a range of responsibilities, including ordering office and kitchen supplies, maintaining inventory levels, and providing top-notch support for copiers and IT issues.
- Additionally, skillfully managed meeting calendar appointments and efficiently assisted with filing and organizational needs, ensuring smooth operations throughout the office.
- Actively participated in department meetings, diligently recording accurate meeting minutes to facilitate effective communication and decision-making.
- Collaborated with team members on various special projects, including Employee Evaluations, building staff events, and other departmental requirements, offering valuable support and contributing to the overall success of the team.
- Proactively took on additional activities or responsibilities as requested by Regional Managers, showcasing adaptability and a strong commitment to organizational goals.
- Demonstrated proficiency in document management by efficiently scanning and filing documents on common shared drives, maintaining a high level of organization and accessibility.
- Assumed the role of Office Manager/Administrative Assistant, effectively processing invoices and accurately reconciling daily profits, ensuring smooth financial operations.
- Successfully managed various databases, including access lists, contract spreadsheets, and renovations updates, showcasing strong data management skills and attention to detail.
- Assisted the team in coordinating site access and managing deliveries, contributing to the overall efficiency and productivity of the team.
Paraprofessional
Norfolk Public Schools
Norfolk, VA
11.2012 - 11.2018
- Worked with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff.
- Assisted the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities.
- Monitored work, corrects papers, and supervises curriculum-based testing and makeup work as assigned by the certified staff.
- Served as the chief source of information and help to any guest teacher assigned in the absence of the regular certified staff.
- Performed clerical, classroom maintenance, and instructional duties as assigned by the certified staff.
- Alerted the certified staff to any problem or special information about an individual student.
- Performed assigned supervision of students during lunch periods, play periods, and on field trips.
- Performed assigned non-instructional classroom duties, such as snack time, toileting, and clothing routines.
- When requested, served as a resource person to the General Education Intervention Team and/or IEP / Title 1 / ESL Team(s).
- Demonstrated ethical behavior and confidentiality of information about students in school environment and community.
- Maintained safe working environment and encouraged colleagues to be safety minded in the performance of all school-related duties.
- Performed other such duties/assignments as directed by the certified staff.
Auto Part Delivery Driver
NAPA Auto Parts
Virginia Beach, VA
06.2010 - 11.2012
- Pulling required auto parts.
- Studying work orders.
- Transporting auto parts to their destination.
Customer Service Representative
Ace Check Cashing
Virginia Beach, VA
11.2009 - 06.2010
- Responded to incoming calls from customers and market partners accurately and courteously.
- Returned calls from messages promptly.
- Performed duties generated by phone calls – update all record information, make follow up calls, generate correspondence, process terminations and changes, refer leads, etc.
- Worked incoming correspondence daily (mail, email, fax), updating systems and sending responses as needed.
- Sent various customer correspondence monthly for routine coverage actions, and process all returned forms.
- Took initiative to schedule and perform assigned actions relating to coverage maintenance in appropriate systems, and work assigned cases and issues promptly.
- Ran and worked assigned reports.
- Printed, proofed, processed and mailed loan documents as needed.
- Informed supervisors of possible items to be aware of or potential and specific problems.
- Offered any suggestions that might be helpful to department functioning and show initiative and give assistance when the need is evident.
- Stayed informed of policy and procedure changes and utilize informational resources.
- Performed related duties as assigned or situation dictates.
- Promptly answered emails and phone calls from borrowers.
- Called borrowers regarding loan payments.
- Processed phone payments made by borrowers.
- Processed check requests and cashed checks according to local and Federal laws and regulations.
Assistant Manager
Reliable Financial Services
Virginia Beach, VA
12.2004 - 04.2009
- Prepared clients individual and business taxes; including, home mortgages and loans.
- In charge of hiring, training, and firing employees.
- Supervised 4-5 employees at a time.
- Acted as a liaison of sorts between Upper Management and other employees.
- Helped in a large degree with management of employees, answered their questions and giving them assignments.
- Performed basic human resources tasks such as employee shift scheduling and overseeing new-employee on-boarding and training.
- Ensured smooth operations on production line, addressing any quality control issues promptly.
- Processed paychecks, ensuring their timely delivery to employees; manage their tax information.
- Cultivated and maintained an environment that promotes respect of diverse backgrounds.
Nurse's Aide/Administrative Assistant
Gregory's Adult Home Care
Virginia Beach, VA
01.1997 - 05.2004
- Assisted the elderly with baths, meals, and regular daily activities.
- Checked in new patients.
- Case management.
- Administer medication.
- Reviewed insurance and billing information.
- Monitored staffing needs.
Education
Bachelor’s - criminal justice
Liberty University
12.2026
Certification in Clinical Medical Assistant -
Adult Learning Center
Virginia Beach, VA06.2018
Associate’s - criminal justice
Tidewater Community College
Virginia Beach, VA05.2007
Skills
- Microsoft Windows and Office Suite
- Word processing and presentation
- Spreadsheet management
- Email communication
- Document formatting
Certification
- NHA certified as a Certified Clinical Medical Assistant
- (PCA) Personal Care Aid
Timeline
Admin and Office Specialist II
Virginia Department of Juvenile Justice
01.2022 - Current
Certified Medical Assistant
Sentara Healthcare
07.2019 - 12.2021
Manager
Newlands Management
05.2018 - 12.2019
Paraprofessional
Norfolk Public Schools
11.2012 - 11.2018
Auto Part Delivery Driver
NAPA Auto Parts
06.2010 - 11.2012
Customer Service Representative
Ace Check Cashing
11.2009 - 06.2010
Assistant Manager
Reliable Financial Services
12.2004 - 04.2009
Nurse's Aide/Administrative Assistant
Gregory's Adult Home Care
01.1997 - 05.2004
Bachelor’s - criminal justice
Liberty University
Certification in Clinical Medical Assistant -
Adult Learning Center
Associate’s - criminal justice
Tidewater Community College
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